Homeowner Care & Aftercare Coordinator

Fawkes & Reece London; Alderley Edge; On-site; GBP 30,000 - 32,000; Full time

Job summary

Fawkes & Reece London is seeking a Customer Care Coordinator in Alderley Edge to support aftercare services for homeowners across North West developments. This is a busy, office-based role requiring strong organisation and customer focus.

You will handle homeowner queries, coordinate maintenance works, raise work orders, liaise with site teams and subcontractors, and provide admin support to the Construction Director. Salary £30k-£32k, 9am-5.30pm, on-site.

Qualifications

• Experience in a customer care role.
• Proficiency with MS Office and strong written English.
• Ability to generate professional correspondence unaided.
• Strong time management and ability to manage multiple priorities.
• Ability to multi-task and work under pressure.
• Team player with a professional, pleasant manner.
• Excellent telephone skills.

Responsibilities

• Act as a key point of contact for homeowners, handling enquiries professionally and efficiently.
• Record, track and coordinate customer defects and aftercare through to completion.
• Arrange and diary homeowner appointments, including post-completion inspections and follow-up visits.
• Liaise closely with site teams, maintenance operatives and subcontractors to ensure works are scheduled and completed within agreed timescales.
• Raise work orders and purchase orders and assist with the coordination of materials required for remedial works.
• Maintain accurate records relating to individual properties and customer issues.
• Monitor customer satisfaction and ensure outstanding issues are followed up and resolved.
• Support regular customer service meetings by preparing reports, updates and meeting notes.
• Assist with the administration of maintenance teams, including holidays, sickness, timesheets and payroll information.
• Provide general administrative and organisational support to the Construction Director across customer care and site-related matters.
• Help ensure appropriate health & safety, PPE and maintenance records are kept up to date.
• Assist with wider administrative tasks and projects as required.

Skills

Customer care

Professional communication

Written English

Time management

Multi-tasking

Teamwork

Telephone skills

Attention to detail

Tools

MS Office

Job description

Fawkes & Reece London is seeking a Customer Care Coordinator in Alderley Edge to support aftercare services for homeowners across North West developments. This is a busy, office-based role requiring strong organisation and customer focus.

You will handle homeowner queries, coordinate maintenance works, raise work orders, liaise with site teams and subcontractors, and provide admin support to the Construction Director. Salary £30k-£32k, 9am-5.30pm, on-site.