Team Leader

Look Ahead Care and Support; City Of London; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Annual leave up to 30 days

Pension up to 8% + life assurance

Discounts via Reward Gateway/BlueLight

Induction & ILM courses

Cycle to work

Employee Assistance Programme

Wellbeing resources

Staff awards

Free DBS

Job summary

Look Ahead Care and Support seeks a compassionate Team Leader to manage a homelessness social care service in Kensington and Chelsea. The role is 40 hours per week with a salary of £33,130.60 per annum. You will lead staff, deliver supervision, develop teams and drive KPI performance while building strong external relationships.

The position requires a degree or equivalent and eligibility to work in the UK. Look Ahead offers extensive benefits and a supportive, inclusive culture.

Qualifications

• Education to degree level or equivalent.
• Desirable professional memberships or qualifications.

Responsibilities

• Lead and motivate the team to maintain a positive local culture within the service.
• Deliver supervision and team meetings; ensure reporting and communication.
• Develop staff through identification of high performers and succession planning.
• Meet and record KPI requirements as part of the contract.
• Build relationships with customers and external parties to deliver service excellence.
• Support assessment and planning aligned with customer needs.
• Carry out administrative tasks as directed.
• Provide out-of-hours on-call support when required.
• Ensure safeguarding protocols and Look Ahead health and safety policies are followed.

Skills

Team leadership

Supervision

Staff development

Communication

KPI monitoring

Stakeholder relations

Problem solving

Education

Degree level or equivalent

Job description

Team Leader

We're looking for a kind, compassionate and resilient Team Leader to join our Homelessness Social Care Service in Kensington and Chelsea.

£33,130.60 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
• Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
• Free DBS

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

• Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
• Deliver effective supervision and team meetings with staff and ensure that information, reporting and communication
• Responsible for the personal development of staff, identifying high performers and feeding into the organisations succession plans
• Ensure that Key Performance Indicators (KPI's) required as part of the Contract are met and recorded correctly
• Develop key business relationships with all appropriate relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
• Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer
• Carry out other administrative tasks as relevant to the service and directed by the Contract/Heads of Operations
• Deliver an out of hours on-call service for region, where requiredEnsure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Contract Manager/Head of Operations, as appropriate
• Ensure Look Ahead Health and Safety policies are adhered to at all times and to uphold all health and safety responsibilities within relevant policies and local protocols
• Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

About you:

• Enjoys social interaction and the company of others, networks in local business community
• Approachable and open behaviour
• Prefers working as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
• Has a practical and logical mind and is naturally well organised
• Thrives on change and enjoys dynamic diverse environments
• Is confident with high levels of self-esteem
• Is respectful, articulate and sensitive in style of communication
• Is passionate and enthusiastic about his/her career and job experiences
• Is motivated towards excellence and improvement of personal performance with a can do attitude

What you'll bring:

Essential:

• Educated to degree level or equivalent

Desirable:

• Other relevant professional memberships and/or specialist qualifications are desirable

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.