Homelessness Support Worker

AS-Texte; Liverpool; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking dedicated Support Workers to provide personalized resettlement services to individuals experiencing homelessness. This role involves offering practical assistance, advice, and support to help clients achieve independence and dignity. As part of a warm and respectful environment, you will engage with diverse clients, helping them navigate their journey towards stable housing. With a commitment to safeguarding and promoting welfare, this organization values diversity and aims to empower vulnerable individuals through effective support strategies. If you're passionate about making a difference, this role is perfect for you.

Benefits

26 days annual leave

Starting bonus of £100

Additional day off on your birthday

High Street discount scheme

Pension with life assurance

Discounted private medical insurance

Loans for emergencies

Comprehensive induction and training

Long service awards

Support for career development

Qualifications

• Experience in supporting individuals facing homelessness.
• Ability to handle complex situations and build trust.

Responsibilities

• Provide tailored support for clients transitioning to independent living.
• Assist clients with housing applications and advocate for their needs.

Skills

Experience with homeless individuals

Networking with external agencies

Effective communication skills

Understanding of individual action plans

Resilience in complex situations

Job description

About The Role

The Support Worker will provide a structured, personalised resettlement service to every service user at Mildmay House. The goal is to support individuals who have experienced homelessness to move into their own homes in a planned and supported manner.

Responsibilities include offering advice, training, information, and one-to-one/group support tailored to each individual. Support may involve advice on housing rights, accompanying clients to meetings, and practical assistance with moving in, such as obtaining furniture and setting up payment plans for household bills.

The role aims to ensure that clients who are ready to move on are given security and support to maximize their independence, dignity, and choice, aligning with the project’s objectives.

Please note this is a full-time role working on a rota basis, typically including a week of day shifts, a week of night shifts, and working every other weekend.

What You Will Be Doing

• Providing clients with information on housing options, assisting with applications, advocating with housing providers, and accompanying them to interviews and viewings.
• Acting as a key-worker for a caseload of residents, enabling them to take ownership of their journey with Salvation Army Homes.
• Ensuring clients receive practical help to move in, including managing personal and housing benefit claims, community care grants, and domestic fuel connections.
• Conducting strengths-based assessments, facilitating person-centred planning, and supporting individuals to achieve their goals and develop their talents.
• Developing and maintaining effective relationships with external agencies that can provide resources, funding, or services relevant to client needs, such as Registered Social Landlords, Local Authorities, and other support services.

About The Service

Mildmay House is a 47-bed supported accommodation service for single homeless males and females aged 16 and above. Clients come from diverse backgrounds, including relationship breakdowns, rough sleeping, mental health issues, and substance use. We aim to provide a warm, respectful, and supportive environment where every person feels at home from day one, supporting clients towards independent living.

What Our Staff Say

"I love working at Mildmay House because there is never a dull moment. The relationships developed with clients are crucial and greatly support transforming lives."

About The Candidate

Support Workers should share Salvation Army Homes’ values, demonstrating love for their work, helping people thrive, and being effective. Requirements include:

• Experience or knowledge related to working with homeless individuals.
• Experience in overcoming barriers to resettlement.
• Ability to network with external agencies and develop partnerships.
• Capacity to handle complex situations successfully.
• Understanding of individual action plans, personal development, and risk assessments.
• Effective communication skills, especially in difficult situations.
• Ability to build trusting, professional relationships and resilience.
• An asset-based approach to empowering clients.

Benefits of Working as a Support Worker

• 26 days annual leave, increasing to 31 days.
• £100 starting bonus, plus £250 at 6 months and 12 months of service.
• Additional day off on your birthday.
• High Street discount scheme.
• Pension with life assurance.
• Discounted private medical insurance.
• Loans for emergencies.
• Comprehensive induction and training.
• Long service awards from 2.5 years.
• Support for career development.

About The Company

Salvation Army Homes is a leading supported housing provider in the UK, dedicated to transforming lives through accommodation and support for vulnerable individuals, including those with complex needs or experiencing homelessness.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All employees and volunteers are expected to share this commitment.

Our aim is to build on individual strengths with person-centred strategies that support recovery and positive behaviour. We seek the best candidates to help us deliver high-quality services.

As an equal opportunities employer, Salvation Army Homes values diversity and does not discriminate based on age, disability, sex, sexual orientation, pregnancy, race, religion, gender identity, or marital status. We encourage applications from all qualified individuals.

We reserve the right to close this vacancy early if sufficient applications are received. Interested candidates are encouraged to apply promptly.