Support Worker

saha; Liverpool; On-site; Full time

Job summary

An established industry player is seeking a dedicated Support Worker to provide personalized resettlement services to individuals experiencing homelessness. This full-time role involves offering advice, training, and support to help clients transition into independent living. You will work closely with external agencies and advocate for clients, ensuring they have the resources needed for a successful move. Join a passionate team committed to transforming lives and making a meaningful impact in the community. With comprehensive training and a supportive environment, this opportunity is perfect for those looking to make a difference.

Benefits

26 days annual leave

Starting bonus of £100

Extra day off on your birthday

Discount schemes

Private medical insurance

Career development support

Qualifications

• Experience or knowledge related to working with homeless people.
• Ability to handle complex situations successfully.

Responsibilities

• Providing information on housing options and assisting with applications.
• Acting as a key-worker for a caseload of residents.

Skills

Experience with homeless individuals

Networking with external agencies

Communication skills

Ability to handle complex situations

Understanding of action plans

Job description

About The Role

The Support Worker will provide a structured, personalised resettlement service to every service user at Mildmay House. The aim is to support service users who have experienced homelessness to move into their own homes in a planned and supported way.

They will offer advice, training, information, and one-to-one/group support to help service users through this process. Support may include advice on housing rights, accompanying individuals to meetings, and practical assistance such as obtaining furniture and setting up payment plans for household bills.

The role ensures that service users ready to move on are given the security and support to maximise their independence, dignity, and choice, in line with the project’s objectives.

Please note: this is a full-time role working on a rota basis—typically a week of day shifts, a week of night shifts, and working every other weekend.

Key Responsibilities:

1. Providing information on housing options, assisting with applications, advocating with housing providers, and accompanying clients to interviews and viewings.
2. Acting as a key-worker for a caseload of residents, supporting them to take ownership of their journey.
3. Providing practical help to move in, including managing benefit claims, liaising with support services, and assisting with domestic setups.
4. Conducting strengths-based assessments, co-producing person-centred plans, and supporting clients to achieve their goals.
5. Developing relationships with external agencies that can support service user needs, such as housing providers, health services, and charitable trusts.

About the Service:

Mildmay House is a 47-bed supported accommodation for single homeless males and females aged 16 and above, from diverse backgrounds. The environment is designed to be warm, respectful, and supportive, helping clients transition towards independent living.

What Our Staff Say:

"I love working at Mildmay House because there is never a dull moment. The relationships developed with clients are vital and truly support life transformation."

This role is known internally as Support Worker

About You

A Support Worker should share Salvation Army Homes’ values of love, help, and effectiveness. You will need to:

• Have experience or knowledge related to working with homeless people.
• Experience in overcoming barriers to resettlement.
• Ability to network with external agencies and develop partnerships.
• Handle complex situations successfully.
• Understand action plans, personal development, and risk assessments.
• Be a confident communicator, resilient, and able to build trust.
• Take an asset-based approach to empower individuals.

Benefits include:

• 26 days annual leave, increasing to 31.
• Starting bonus of £100, plus £250 at 6 months and 12 months.
• Extra day off on your birthday.
• Discount schemes, pension, private medical insurance, emergency loans, full induction and training, long service awards, and career development support.

About Us

Salvation Army Homes is a leading provider of supported housing in the UK, dedicated to transforming lives through accommodation and support for vulnerable individuals, especially those with complex needs or experiencing homelessness.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, expecting all employees and volunteers to share this commitment.

Our goal is to build on individual strengths with person-centred strategies that support recovery and positive behaviour. We seek the best talent to continue delivering high-quality services.

As an equal opportunities employer, we welcome applications from all backgrounds and do not discriminate based on age, disability, sex, sexual orientation, pregnancy, race, religion, gender identity, or marital status.

We may close this vacancy early if sufficient applications are received. Interested candidates are encouraged to apply promptly.