Homelessness Support Officer (Temp Accommodations)

CIH International Housing Group; Leicester; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Flexible working

Training and development opportunities

Generous annual leave

Local Government Pension Scheme

Discounts on city buses and trains

Job summary

Leicester City Council is seeking a Homelessness Support Officer in Leicester. This full-time, permanent role provides administrative support to the Temporary Accommodation Service, including record-keeping, processing extension requests, and finance-related tasks.

You'll work with a team to ensure residents receive a seamless service, with hybrid working options (office at Dawn Centre or remote from home). A proactive, organised candidate with strong IT and comms skills is ideal.

Qualifications

• Strong organisational skills and attention to detail.
• Experience using Microsoft Office applications.
• Ability to manage multiple tasks in a fast-paced environment.
• Proactive, professional approach to administration.

Responsibilities

• Provide admin support to the Temporary Accommodation Service to ensure efficient operation.
• Maintain accurate records and documentation using Microsoft Excel and Word.
• Process temporary accommodation extension requests and manage related admin tasks.
• Raise invoices and requisitions through the finance system.
• Attend Absence Management and Disciplinary meetings and take clear minutes.
• Respond flexibly to changing priorities and service needs.
• Support front line services for customers with housing-related support needs.

Skills

Organisational skills

Attention to detail

Multitasking

Microsoft Office

Communication skills

Tools

Microsoft Excel

Microsoft Word

Job description

Full Time / 37 Hours Per Week / Permanent

At Leicester City Council, our Homelessness Prevention and Support teams work in a fast-paced environment to ensure that we try and stop homelessness from impacting on individuals and families. We achieve this by adhering to national legislation and guidance on homelessness and our own local well-developed policies and procedures.

Would you like the opportunity to join our team as a Homelessness Support Officer? You will play a key role in providing administrative support to a front line services for customers who have housing related support needs. You will work alongside a team of Temporary Accommodation Officers and Transitions Workers who provide the front line services.

No matter what role you do in our service area, no two days are the same and this is what keeps working with us exciting.

Join us and you'll find yourself working in a supportive team who are passionate, dedicated, and dynamic - working incredibly hard to ensure everyone has a place to call home.

This is a full time, permanent position working 37 hours per week Monday to Friday. You'll have flexibility in hybrid working being both office based, at the Dawn Centre or working remotely from home to suit the needs of service.

What you’ll be doing

In this role, you'll provide vital day-to-day administrative support to the Temporary Accommodation Service, helping to ensure the team operates efficiently and residents receive a seamless service. You'll be responsible for maintaining accurate records and documentation using Microsoft Excel and Word, processing temporary accommodation extension requests, and raising invoices and requisitions through the finance system. You'll also provide a wide range of ad-hoc administrative support to the team, responding flexibly to changing priorities and service needs. As part of the role, you'll attend Absence Management and Disciplinary meetings, taking clear and accurate minutes to support effective record-keeping and decision-making.

What you’ll need

This is an excellent opportunity for someone with strong organisational skills, excellent attention to detail, and the ability to manage multiple tasks in a fast-paced environment. Experience using Microsoft Office applications, strong communication skills, and a proactive, professional approach to administration will be essential for success.

To thrive in this role, you'll be someone who enjoys working independently, using your initiative to solve problems and make decisions with minimal supervision. You'll have a genuine interest in supporting people experiencing homelessness and understand both the rewards and challenges that come with working in this environment.

You’ll be naturally organised and able to stay calm under pressure, effectively managing competing priorities in a fast-paced and demanding setting. A keen eye for detail is essential, particularly when reviewing information and data, enabling you to identify trends, spot discrepancies and make informed decisions.

Most importantly, you'll bring a positive attitude, resilience and a willingness to learn and develop. And while not essential, a good sense of humour will certainly help-you'll be joining a team that values professionalism, teamwork and the ability to find positivity even on the most challenging days.

A good sense of humour will help.

So, are you ready to take that step and make that difference?

What we can offer you

As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You'll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We'll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from a number of flexible benefits, including discounts on city buses and trains. For an illustrative value of your benefits package, take a look at our benefits calculator.

• generous annual leave
• membership of the Local Government Pension Scheme
• the option of flexible working
• the chance to develop your skills and expertise with a variety of training and development opportunities
• discounts on city buses and trains

Join us

We're committed to recruiting a diverse and highly-talented workforce as we continue to build a council that is fitting and representative of our great city. That's why we've designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We'll do all we can to make our recruitment process as fair as possible. To help you with your application, take a look at the 'our approach to recruitment' page.

If you'd like to have a chat before applying, feel free to contact Cara Wilson either via telephone on 0116 454 0194 or email at [e-mail].

Interview/Assessments will take place week commencing 7th August 2026.