Accommodation Officer

CIH International Housing Group; Leicester; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Generous annual leave

Local Government Pension Scheme

Flexible working

Training and development opportunities

Bus/train discounts

Job summary

Leicester City Council's Dawn Centre is recruiting a full-time Accommodation Officer to provide safe emergency temporary accommodation for a vulnerable homeless cohort. You will interview, admit and induct residents and oversee Centre maintenance while safeguarding welfare and records.

The role operates on a 12-hour shift pattern, including days, nights and weekends, with a strong emphasis on empathy, resilience and teamwork within a 19-person team.

Qualifications

• Experience working with vulnerable adults or crisis situations is advantageous.
• Ability to communicate with empathy, professionalism and respect.
• Strong organisational skills and ability to work as part of a team.

Responsibilities

• Interview, admit and induct residents arriving at the Dawn Centre.
• Oversee maintenance, security and infrastructure of the Dawn Centre; undertake domestic duties when required.
• Conduct regular welfare checks and maintain up-to-date records using Microsoft Office and internal databases.
• Deal with challenging incidents and resolve conflicts in line with Dawn Centre protocols.

Skills

Empathy

Communication

Teamwork

Resilience

Organisational skills

Tools

Microsoft Office

Internal databases

Job description

Full Time / 37 Hours Per Week / Permanent

Do you enjoy supporting people? Are you looking for a new exciting challenge in 2026 where no two days are the same?

We're currently recruiting a full time, permanent vacancy for Accommodation Officers who will all play a key role in providing safe emergency temporary accommodation to a vulnerable and chaotic single homeless cohort within the framework or Leicester City Council's Homelessness Strategy.

You'll form part of a 19-person team providing temporary accommodation to single homeless individuals and childless couples. This is a full-time, permanent position based at the Dawn Centre, working an average of 37 hours per week on a 12-hour shift pattern. The service operates 24 hours a day, 365 days a year, meaning shifts include days, nights, weekends and bank holidays. The shift pattern provides the benefit of working fewer days per week while enjoying longer periods off between shifts.

We have several significant projects in the pipeline making this a very exciting time and opportunity to join the Dawn Centre team.

What you'll be doing

You'll be undertaking the interviewing, admission, and induction of individuals who use the service on arrival at the Dawn Centre. Another important part of the role is to oversee the maintenance, security and infrastructure of the Dawn Centre and undertake domestic duties when required. The well-being of our individuals is paramount and therefore you'll also conduct regular welfare checks.

On occasion, you'll be required to deal with challenging incidents and resolve conflict, often in sensitive situations whilst maintaining order in accordance with Dawn Centre protocols. This is a critical face-to-face frontline role which will require a high level of resilience and communication skills with colleagues, individuals, and other agencies.

In addition, you'll be responsible for maintaining up-to-date and accurate records using the Microsoft Office package and internal databases.

What you'll need

This role would suit someone who enjoys working with people and is motivated by making a positive difference within their community. You'll be comfortable building relationships with individuals from a wide range of backgrounds, often during periods of crisis or uncertainty, and will be able to communicate with empathy, professionalism and respect.

Whether your experience comes from housing, support work, social care, customer service, healthcare, security, hospitality or another people-focused environment, you'll have the confidence to manage challenging situations, make sound decisions and remain calm under pressure. Strong organisational skills and the ability to work effectively as part of a team are essential, as is a commitment to providing a safe, welcoming and supportive environment for everyone who accesses the service.

As this role involves working with vulnerable adults, successful applicants will be subject to pre-employment checks, including an enhanced DBS check and satisfactory references.

What we can offer you

As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance.

• generous annual leave
• membership of the Local Government Pension Scheme
• the option of flexible working
• a chance to develop your skills and expertise with a variety of training and development opportunities
• flexible benefits, including discounts on city buses and trains

For an illustrative value of your benefits package, look at our benefits calculator.

Join us

We're committed to recruiting a diverse and highly-talented workforce as we continue to build a council that is fitting and representative of our great city. That's why we've designed our recruitment process to put you at your ease; make you feel welcome and bring the best out of you. We'll do all we can to make our recruitment process as fair as possible. To help you with your application, look at the 'our approach to recruitment' page.

If you'd like to have a chat before applying, feel free to contact Lee Elliott at [e-mail]