Accommodation Officer

Leicester City Council; Leicester; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Annual leave and pension scheme

Flexible working

Training opportunities

Discounts on city transport

Job summary

Leicester City Council’s Dawn Centre is seeking a full-time Accommodation Officer to provide safe emergency temporary accommodation for a vulnerable single homeless cohort. You’ll join a 19-person team, working 37 hours per week on a 12-hour shift pattern, including days, nights, weekends and bank holidays.

You will interview, admit and induct individuals on arrival, and oversee maintenance, security and infrastructure while conducting welfare checks.

Qualifications

• Experience working with vulnerable adults in housing, social care, or front-line services.
• Strong communication, empathy and conflict-resolution skills.
• Ability to maintain accurate records using MS Office.

Responsibilities

• Interview and admit individuals on arrival at the Dawn Centre.
• Oversee maintenance, security and infrastructure of the Dawn Centre.
• Conduct regular welfare checks and record keeping.

Skills

Interpersonal skills

Empathy

Resilience

Teamwork

Communication

Tools

Microsoft Office

Job description

Reference: REQ7785

Description: Full Time / 37 Hours Per Week / Permanent

Do you enjoy supporting people? Are you looking for a new exciting challenge in 2026 where no two days are the same? We're currently recruiting a full time, permanent vacancy for Accommodation Officers who will all play a key role in providing safe emergency temporary accommodation to a vulnerable and chaotic single homeless cohort within the framework or Leicester City Council’s Homelessness Strategy. You’ll form part of a 19-person team providing temporary accommodation to single homeless individuals and childless couples. This is a full-time, permanent position based at the Dawn Centre, working an average of 37 hours per week on a 12-hour shift pattern. The service operates 24 hours a day, 365 days a year, meaning shifts include days, nights, weekends and bank holidays. The shift pattern provides the benefit of working fewer days per week while enjoying longer periods off between shifts. We have several significant projects in the pipeline making this a very exciting time and opportunity to join the Dawn Centre team.

Region: Central

Location: Dawn Centre

Salary: *GBP*28,598 - *GBP*31,022 Per Year

Package: Total benefit value (includes pension contribution and full holiday entitlement): *GBP*42,300

Contractual hours: 37

Basis: Full time,

Full Time / 37 Hours Per Week / Permanent

What You’ll Be Doing

You’ll be undertaking the interviewing, admission, and induction of individuals who use the service on arrival at the Dawn Centre. Another important part of the role is to oversee the maintenance, security and infrastructure of the Dawn Centre and undertake domestic duties when required. The well-being of our individuals is paramount and therefore you’ll also conduct regular welfare checks.

On occasion, you’ll be required to deal with challenging incidents and resolve conflict, often in sensitive situations whilst maintaining order in accordance with Dawn Centre protocols. This is a critical face-to-face frontline role which will require a high level of resilience and communication skills with colleagues, individuals, and other agencies.

In addition, you’ll be responsible for maintaining up-to-date and accurate records using the Microsoft Office package and internal databases.

What You’ll Need

This role would suit someone who enjoys working with people and is motivated by making a positive difference within their community. You'll be comfortable building relationships with individuals from a wide range of backgrounds, often during periods of crisis or uncertainty, and will be able to communicate with empathy, professionalism and respect. Whether your experience comes from housing, support work, social care, customer service, healthcare, security, hospitality or another people-focused environment, you'll have the confidence to manage challenging situations, make sound decisions and remain calm under pressure. Strong organisational skills and the ability to work effectively as part of a team are essential, as is a commitment to providing a safe, welcoming and supportive environment for everyone who accesses the service. As this role involves working with vulnerable adults, successful applicants will be subject to pre-employment checks, including an enhanced DBS check and satisfactory references.

What We Can Offer You

As well as the satisfaction of helping to improve thousands of lives across Leicester, you can lookforward to a work environment that encourages a healthy work/life balance. You’ll enjoy generousannual leave, membership of the Local Government Pension Scheme and the option of flexibleworking. We’ll also give you the chance to develop your skills and expertise with a variety of trainingand development opportunities. In addition, you can choose froma number offlexible benefits,including discounts on city buses and trains. Foran illustrative value of your benefits package,look at ourbenefits calculator.

Join us

We’re committed to recruiting a diverse and highly-talented workforce as we continue to build acouncil that is fitting and representative of our great city. That’s why we’ve designed ourrecruitment process to put you at your ease; make you feel welcome and bring the best out of you.We’ll do all we can to make our recruitment process as fair as possible.