Homelessness Support Advisor — Remote/Hybrid

Thanet District Council; Acol; Ibrido; GBP 26.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible hours

Remote/hybrid work

Flexible annual leave

Local Government Pension Scheme

Leisure membership discounts

Wellbeing package

Descrizione del lavoro

Thanet District Council is recruiting for a full-time, permanent position within Housing Options. The role involves triaging inquiries, managing referrals for households at risk of homelessness, and conducting assessments to determine homelessness.

You will provide initial housing advice, gather information for case officers, and uphold strict confidentiality across casework. Flexible working hours and the potential for remote/hybrid arrangements are offered, along with a generous staff benefits

Competenze

• First-class written, oral and numerical skills.
• Ability to establish a strong network to raise the profile of the work.

Mansioni

• Manage incoming calls, referrals and applications for those at risk of homelessness or homeless.
• Provide initial housing advice, guidance and support to households.
• Conduct assessments to establish homelessness and collate information for case officers.
• Maintain confidentiality and handle sensitive information.

Conoscenze

Written communication

Oral communication

Numerical skills

Networking

Confidentiality

Descrizione del lavoro

Thanet District Council is recruiting for a full-time, permanent position within Housing Options. The role involves triaging inquiries, managing referrals for households at risk of homelessness, and conducting assessments to determine homelessness.

You will provide initial housing advice, gather information for case officers, and uphold strict confidentiality across casework. Flexible working hours and the potential for remote/hybrid arrangements are offered, along with a generous staff benefits