Homeless Advisor

Thanet District Council; Acol; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Flexible hours

Remote/hybrid work

Flexible annual leave

Local Government Pension Scheme

Leisure membership discounts

Wellbeing package

Job summary

Thanet District Council is recruiting for a full-time, permanent position within Housing Options. The role involves triaging inquiries, managing referrals for households at risk of homelessness, and conducting assessments to determine homelessness.

You will provide initial housing advice, gather information for case officers, and uphold strict confidentiality across casework. Flexible working hours and the potential for remote/hybrid arrangements are offered, along with a generous staff benefits

Qualifications

• First-class written, oral and numerical skills.
• Ability to establish a strong network to raise the profile of the work.

Responsibilities

• Manage incoming calls, referrals and applications for those at risk of homelessness or homeless.
• Provide initial housing advice, guidance and support to households.
• Conduct assessments to establish homelessness and collate information for case officers.
• Maintain confidentiality and handle sensitive information.

Skills

Written communication

Oral communication

Numerical skills

Networking

Confidentiality

Job description

We are looking to recruit a full time position on a permanent basis. The role will be part of the triage system within Housing Options. You will be managing incoming calls, referrals and applications of those who are at risk of homelessness or homeless. Providing initial housing advice, guidance and support to those households. You will be conducting assessments to establish homelessness and collating information needed to pass on to a case officer. You will have first-class written, oral and numerical skills. You will also be adept at establishing a strong network who will raise the profile of this work around the district. You will also be able to work with great confidentiality, handling sensitive and sometimes distressing information. Thanet is a great place to live and work… Our historic seaside towns of Ramsgate, Margate and Broadstairs and surrounding villages are rich in heritage and opportunity. With 19 miles of stunning coastline, our beautiful Blue Flag beaches, the internationally renowned Turner Contemporary, and the UK's only Royal Harbour are all just a short train ride from central London thanks to the high-speed rail link. Our proximity to the port of Dover and the Eurotunnel at Folkestone mean Europe is literally on our doorstep too. All of this, combined with a flexible approach to how we work makes it an exciting time to join Thanet District Council. We have set our sights high. We want our residents to enjoy the highest quality services. We want to ensure that by listening to local people, working in active partnership and doing things in an innovative way, we can accelerate improvement to meet the challenges ahead. Our staff benefits package include

• Competitive salary
• Flexible working hours
• Possibility of remote/hybrid working
• Flexible annual leave and working arrangements
• Local Government Pension Scheme membership
• Reduced cost leisure membership, including Theatre tickets and sporting activities
• An extensive Employee Wellbeing package

Due to the nature of the role the successful candidate will be required to undertake an Enhanced DBS check as part of their pre-employment checks.