Homelessness Service Team Leader

Westmorland and Furness Council; Penrith; On-site; GBP 33,000 - 43,000; Full time

Job summary

Westmorland and Furness Council is seeking a Homelessness Service Team Leader to oversee day-to-day operations within the Thriving Communities division. The role focuses on delivering high-quality homelessness advice, support and guidance to individuals at risk of or experiencing homelessness.

The successful candidate will lead a team, manage priorities, and work with key partners to ensure effective service delivery while maintaining robust case management and compliance with homelessness

Qualifications

• Experience of homelessness advice and support.
• Technical expertise in homelessness legislation.
• Robust case management experience.

Responsibilities

• Oversee day-to-day delivery of homelessness operations.
• Provide guidance and support to team members.
• Collaborate with statutory and non-statutory partners.
• Lead and develop the homelessness service and alignment with housing strategy.

Skills

Leadership

Communication

Team coordination

Organisation

Tools

Case management system

Job description

Following a restructure of our Housing Team we have created some new and exciting opportunities. If you are a go getter and enjoy working with and supporting customers, this could be the place for you.

We have an excellent opportunity for a motivated candidate to apply for the role of Homelessness Service Team Leader, within Thriving Communities. We are looking for someone with a flexible attitude to the work and who is solution focused in their approach.

The role will be varied and rewarding, our customers are always put at the heart of our service provision ensuring we deliver excellent advice and assistance.

The role requires the successful applicant to work with colleagues in our Homelessness Service and with key partners to oversee the day to day delivery of operations to provide support to individuals at risk of or experiencing homelessness.

Our team leaders have line management responsibility and support the alignment and development of the homelessness service.

This is a great opportunity to make a difference, and you will be joining a flexible and responsive Housing Team where we work collectively to get the job done.

The successful candidate will be a natural leader with experience in working within housing services. If you are super organised with excellent communication skills and can coordinate day to day service delivery, while providing advice and guidance to team members, we'd love to hear from you.

The successful candidate must have experience of providing homelessness advice and support, technical expertise in respect of homelessness legislation and robust case management experience.

Experience of working in partnership with statutory and non-statutory agencies in a customer-focused environment in the housing sector is essential.

Applicants are strongly advised to use the criteria in the post specification as sub-headings in their application to make it clear how they meet each of the selection criteria.

Safer Recruitment & DBS

At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and we expect all workers, employees and volunteers to share our commitment.

This role is exempt from the Rehabilitation of Offenders Act (ROA) 1974 and requires an enhanced DBS check.

Equality, Diversity, and Inclusion

Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.

As a Disability Confident Leader, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

We also offer guaranteed interviews to Armed Forces personnel and veterans and those in care or care experienced and under 24 years old (someone who has been looked after by a local authority at any point, for any length of time, e.g. foster care, residential care, or under the guardianship of a local authority) that meet the essential criteria for the role.