Homelessness Prevention Officer

Reading Borough Council; Reading; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

LGPS

Life Assurance

On-site day nursery Kennet Day nursery

Season Ticket Loan

Lease car salary sacrifice

Job summary

Reading Borough Council is seeking an experienced Senior Homelessness Prevention Officer to lead on preventing homelessness, support vulnerable residents and deliver customer-focused housing services within the Housing Needs team.

You will manage a complex caseload, undertake homelessness assessments, and work with landlords, families and support services to find sustainable housing solutions, while mentoring colleagues and contributing to continuous service improvement.

Qualifications

• Experienced homelessness prevention professional
• Expert knowledge of housing legislation

Responsibilities

• Manage a varied and complex homelessness prevention caseload.
• Develop and maintain personalised housing plans with customers.
• Prevent homelessness through negotiation and mediation with landlords, family members and support networks.
• Make robust homelessness decisions under Part VII of the Housing Act 1996 and relevant case law.
• Conduct Section 202 reviews and provide high-quality decision-making.
• Support Team Leaders and provide mentoring, training and guidance to colleagues.
• Chair multi‑agency meetings and work with internal and external partners.
• Investigate landlord and tenant disputes and provide specialist housing advice.
• Contribute to service improvement initiatives and help shape service delivery.
• Support the council's objective of reducing temporary accommodation and bed and breakfast usage.

Job description

At Reading Borough Council, we're committed to supporting residents at some of the most challenging times in their lives. We are looking for an experienced and passionate Senior Homelessness Prevention Officer to join our Housing Needs team and play a key role in preventing homelessness, supporting vulnerable residents, and delivering excellent customer-focused housing services.

This is an exciting opportunity for a housing professional with strong homelessness prevention experience and expert knowledge of housing legislation to make a real difference to the lives of Reading residents.

We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.

About the role

As a Senior Homelessness Prevention Officer, you will manage a complex caseload of individuals and families who are homeless or threatened with homelessness. You will work proactively to prevent homelessness through negotiation, advice, support planning and partnership working with a range of agencies and stakeholders.

You will take a leading role in resolving complex housing situations, undertaking homelessness assessments, making decisions under Part VII of the Housing Act 1996, conducting Section 202 reviews, and supporting colleagues within the team.

The role involves working closely with landlords, families, support agencies, statutory services and community organisations to identify sustainable housing solutions and achieve positive outcomes for customers.

What you’ll do

• Manage a varied and complex homelessness prevention caseload.
• Develop and maintain personalised housing plans with customers.
• Prevent homelessness through negotiation and mediation with landlords, family members and support networks.
• Make robust homelessness decisions in accordance with Part VII of the Housing Act 1996 and relevant case law.
• Conduct Section 202 reviews and provide high-quality decision-making.
• Support Team Leaders and provide mentoring, training and guidance to colleagues.
• Chair multi‑agency meetings and work collaboratively with internal and external partners.
• Investigate landlord and tenant disputes and provide specialist housing advice.
• Contribute to service improvement initiatives and help shape future service delivery.
• Support the council's objective of reducing temporary accommodation and bed and breakfast usage.

You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you'll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place.

Our vision

Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success.

Our values and behaviours

• Work Together as one team – champion and inspire a culture which ensures that all employees across the organisation work together to provide excellent outcomes for Reading.
• Drive Efficiency – create an environment in which resources are used efficiently and employees’ skills are developed and used effectively.
• Be Ambitious – aspire to deliver excellence and inspire and support others to reach their potential.
• Make a Difference to Reading – inspire a culture in which the customer is the focus and where change is welcomed as an opportunity.

Our offer

We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you'll get a great feel for that working in our friendly and collaborative environment.

Benefits

• Generous holiday entitlement – 25 days holiday each year plus bank holidays – rising to 30 days after 5 years’ service and 33 days after 10 years’ service, with the option to buy additional leave.
• A wide range of flexible working opportunities.
• Modern working environment at the Civic Offices in the heart of Reading.
• Local Government Pension Scheme (LGPS).
• Life Assurance – three times your annual salary (for members of the LGPS).
• On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted.
• Season Ticket Loan – a loan to help with the cost of your rail or bus journey, to and from work.
• Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax.