Homeless Officers

Chelmsford City Council; Chelmsford; Hybrid; GBP 36,000 - 40,000; Full time

Job summary

A local government authority in Chelmsford is seeking dedicated Homeless Officers to join their team. The role involves preventing homelessness and making crucial decisions under homelessness legislation. Successful candidates must demonstrate a customer-focused, problem-solving approach while effectively managing cases and working under tight deadlines. This full-time position offers flexible working options, including hybrid arrangements, and is committed to safeguarding vulnerable groups.

Benefits

Flexible working options

Benefits package

Job-sharing possibilities

Qualifications

• Proven ability to apply customer-focused and proactive problem-solving skills.
• Experience in case management and decision-making in challenging situations.
• Ability to manage and work under pressure to tight deadlines.

Responsibilities

• Prevent homelessness and handle cases related to homelessness.
• Make informed decisions regarding the Council's duties under homelessness legislation.
• Work with individuals experiencing homelessness and complex needs.

Skills

Customer-focused approach

Problem-solving skills

Effective decision-making

Case management experience

Ability to work under pressure

Job description

Homeless Officers

£36,189 to £39,390 + Benefits + Flexible Working

Full time | 1x Permanent / 1x Fixed Term

Chelmsford / Hybrid

Ref: REQ00002789

Chelmsford City Council’s Strategic Housing Service is recruiting two Homeless Officers to join our busy Homeless Team, working with people to prevent homelessness and make decisions as to the Council’s duties under the homelessness legislation.

This is a challenging role but one that is also very rewarding, with the knowledge that you are working with others to make a real difference to help those in difficult situations.

The successful applicants will have the necessary skills to apply a customer-focused, proactive problem-solving approach in order to successfully work with people experiencing homelessness and those with complex needs. Effective decision-making skills, case management experience and the ability to work under pressure to tight deadlines are essential criteria of the role.

The base for working is the Council’s Civic Centre offices, with the option to work from home.

There are two positions available, one permanent and one an 18-month fixed term / internal secondment position - both working 37 hours per week.

For more information and to apply, please visit our vacancies page.

Closing date: 21st December 2025.
Interview dates: 12th & 13th January 2026.

Please note should sufficient applications be received prior to the closing date, we may close the role for applications early. Previous applicants need not apply.

As an accredited Essex Family Friendly Employer, this full-time role can be job‑shared or part-time if we can fill the remaining hours. Please mention this in your supporting statement if you are interested.

Chelmsford City Council is committed to safeguarding vulnerable groups and expects all employees to share this commitment and have a range of policies and procedures in place which promote safeguarding and safer working practices across our services. The Council's Safer Recruitment process contains pre‑employment checks which includes safeguarding training, obtaining references and ensuring compliance with Disclosure and Barring Service process.