Home Support Projects Coordinator

Allscreens Nationwide Ltd; Wales; On-site; GBP 18,000 - 24,000; Full time

Job summary

Cynon Taf Community Housing Group is seeking a Project Assistant to provide administration support for services to older and disabled clients, ensuring the office and telephone service are available during opening hours.

You will establish and maintain case records, input data, monitor project activities, manage the Handyperson diaries and keep records to audit standards, while maintaining good relations with clients, contractors and other agencies.

Qualifications

• Experience delivering administration support and keeping case records.
• Ability to maintain case records manually and on the database.
• Experience with data inputting and financial recording.
• Knowledge of Health and Safety requirements.
• Ability to update the Caris database.

Responsibilities

• Provide administration support to deliver services to clients across Cwm Taf ensuring the agency telephones and office are available to the public within opening hours.
• Establish and maintain office procedures, including case records, both manually and on the database and carrying out general administration, data inputting and financial recording.
• Maintain and monitor relevant service projects in line with service level agreement i.e Rapid Response Adaptations Programme, Enable, Target Hardening etc
• To maintain good relations, by telephone and other contacts, with clients, contractors and workers from other statutory and voluntary agencies.
• To manage the Handyperson diaries through booking of works where when required
• To keep a record of all enquiries received including completion of all works to meet audit requirements and Advice & Quality Standards.
• Carry out other specific tasks that may be reasonably required, from time to time, by the Practical Services Manager or otherwise under the authority of the Chief Officer.

Skills

Administration

Data entry

Record keeping

Financial recording

Health and safety

Client relations

Database update

Tools

Caris database

Job description

Cynon Taf Community Housing Group is seeking a Project Assistant to provide administration support for services to older and disabled clients, ensuring the office and telephone service are available during opening hours.

You will establish and maintain case records, input data, monitor project activities, manage the Handyperson diaries and keep records to audit standards, while maintaining good relations with clients, contractors and other agencies.