Home Ownership Team Lead: RTB/RTA Sales & Compliance

One Manchester; Manchester; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

27 days annual leave

Pension scheme with employer contrib.

Cycle to Work scheme

Healthcare plan

Job summary

One Manchester seeks a Home Ownership Team Leader to supervise the RTB & RTA Sales Assistant and manage right-to-buy and right-to-acquire processes. The role ensures eligibility checks, cost controls, and timely completion within a customer-focused service.

You will maintain records, support financial processing and grant claims, and liaise with customers, solicitors, lenders, and stakeholders to deliver smooth property transactions in a collaborative, agile environment.

Qualifications

• Strong numeracy and literacy skills.
• Excellent customer service, communication, and organisational skills.
• Self-motivated with the ability to prioritise workload effectively.
• Knowledge of Right to Buy and Right to Acquire legislation and processes.
• Intermediate IT skills.

Responsibilities

• Supervise the RTB & RTA Sales Assistant, ensuring high service standards and process compliance.
• Manage RTB and RTA enquiries and applications, ensuring eligibility and legislative requirements are met before costs are incurred.
• Maintain and improve RTB/RTA procedures, system records, and KPI reporting to ensure compliance and case tracking.
• Update systems following property sales and support financial processing, reconciliations, and grant claims.
• Handle solicitor enquiries, legal matters, post-sale issues, and documentation related to RTB/RTA transactions.
• Liaise with customers, solicitors, lenders, and stakeholders on sales, resales, staircasing, and Rent to Buy transactions, ensuring accurate documentation and timely completion.
• Support leaseholders through the sales process, including Building Safety Act requirements, coordinating landlord certificates and related documentation.

Skills

Numeracy & literacy

Customer service

Self-motivation

RTB/RTA knowledge

IT skills

Job description

One Manchester seeks a Home Ownership Team Leader to supervise the RTB & RTA Sales Assistant and manage right-to-buy and right-to-acquire processes. The role ensures eligibility checks, cost controls, and timely completion within a customer-focused service.

You will maintain records, support financial processing and grant claims, and liaise with customers, solicitors, lenders, and stakeholders to deliver smooth property transactions in a collaborative, agile environment.