RTB/RTA Home Ownership Team Lead

Talosats Careers; Manchester; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Annual leave 27 days +

Flexible working

Pension 11.4%

Medicash

Employee Assistance Program

Perkbox

Cycle to Work

Credit Union access

Professional memberships paid

Job summary

One Manchester is hiring a Home Ownership Team Leader to supervise the RTB/RTA Sales Assistant and manage RTB/RTA applications and property sales. You will ensure compliance, accurate documentation, and timely completion while maintaining high service standards.

You’ll coordinate with customers, solicitors, lenders and stakeholders, support leaseholders through the sales process, and contribute to a responsive, value-driven team environment at Manchester locations.

Qualifications

• Strong numeracy and literacy skills.
• Excellent customer service, communication, and organisational skills.
• Self-motivated with the ability to prioritise workload effectively.
• Knowledge of Right to Buy and Right to Acquire legislation and processes.
• Intermediate IT skills.

Responsibilities

• Supervise and support the RTB & RTA Sales Assistant, ensuring high service standards and process compliance.
• Manage RTB and RTA enquiries and applications, ensuring eligibility and legislative requirements are met before costs are incurred.
• Maintain and improve RTB/RTA procedures, system records, and KPI reporting to ensure compliance and case tracking.
• Update systems following property sales and support financial processing, reconciliations, and grant claims.
• Handle solicitor enquiries, legal matters, post-sale issues, and documentation related to RTB/RTA transactions.
• Liaise with customers, solicitors, lenders, and stakeholders on sales, resales, staircasing, and Rent to Buy transactions, ensuring accurate documentation and timely completion.
• Support leaseholders through the sales process, including Building Safety Act requirements, coordinating landlord certificates and related documentation.

Skills

Numeracy

Customer service

Communication

Organisation

Self-motivation

RTB/RTA knowledge

IT skills

Job description

One Manchester is hiring a Home Ownership Team Leader to supervise the RTB/RTA Sales Assistant and manage RTB/RTA applications and property sales. You will ensure compliance, accurate documentation, and timely completion while maintaining high service standards.

You’ll coordinate with customers, solicitors, lenders and stakeholders, support leaseholders through the sales process, and contribute to a responsive, value-driven team environment at Manchester locations.