Home Ownership Specialist x2

Clarion; Norwich; Hybrid; GBP 33,000 - 39,000; Full time

Job summary

Clarion Housing Group is seeking two Home Ownership Specialists in Norwich. This hybrid role focuses on delivering an excellent customer experience across the home ownership journey, with responsibilities in leasehold management and stakeholder collaboration.

You will handle complex enquiries, interpret leases and legislation, and support homeowners through subletting and major alterations requests. Training will be provided in a Norwich-based office.

Qualifications

• Experience in housing or property management.
• Knowledge of leasehold management and relevant legislation.
• Excellent customer service and communication skills.
• Ability to handle challenging situations with professionalism and confidence.
• Proficiency in MS Office and general office software.

Responsibilities

• Deliver a compliant, customer-focused service to homeowners and leaseholders.
• Manage home ownership processes to ensure a smooth, efficient experience.
• Collaborate with internal teams and external partners.
• Review and interpret leases and relevant legislation, including Section 20 and QLTA considerations.
• Manage homeowner permission requests, including subletting and major alterations.

Skills

Housing experience

Property management

Leasehold knowledge

Customer service

MS Office

Communication

Organisational skills

Cross-functional collaboration

Education

Relevant housing education

Tools

MS Office

Job description

Location: Hybrid/Reed House, Norwich

Salary: £33,239 - £38,514 per annum

Hours: 36 per week

Contract Type: 2x Permanent positions

This is a great opportunity to join our team, Employer of the Year Housing Heroes awards 2025 and Winner 2026 Inspiring Places to Work UK & Ireland.

Within our Home Ownership Directorate, we are committed to delivering an outstanding customer experience at every stage of the homeownership journey, from first enquiry through to move-in and beyond. We're now seeking two Home Ownership Specialists to join our friendly and dedicated team in Norwich.

As part of the team, you'll play a key role in delivering a compliant, customer-focused service to our homeowners and leaseholders. You'll manage a range of home ownership processes, ensuring a smooth, efficient, and positive experience for our customers.

Customer service is central to this role. You'll bring a proven track record of delivering high-quality service, along with strong communication skills and the ability to handle complex or sensitive enquiries with confidence. Working collaboratively with internal colleagues and external stakeholders, you'll help deliver outcomes that make a real difference.

You’ll also have a good understanding of the wider home ownership sector. A background in housing or property management is essential, alongside proficiency in MS Office and a solid standard of education and experience in leasehold management and legislation is highly desirable.

Key requirements:

• Proven experience in housing or property management
• Strong knowledge of leasehold management and relevant legislation
• Excellent customer service and communication skills
• Ability to manage challenging situations with professionalism and confidence
• Proficiency in MS packages
• Strong organisational skills and attention to detail
• A proactive, adaptable approach with the ability to work collaboratively
• Confidence working cross-functionally with internal teams and external partners
• Self-motivated, with a strong sense of ownership and customer focus

Candidates should have experience in leasehold management, with the ability to review and interpret leases and relevant legislation and be confident in investigating non-standard cases. Candidates will also have a strong understanding of Section 20 and QLTA consultations. You'll also play a key role in managing homeowner permission requests, including subletting and major alterations.

This is an excellent opportunity to join us and play a key role in delivering an exceptional homeownership experience for our customers.

Salaries are just the starting point. Here at Clarion, we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more.

Closing Date: Tuesday 22nd September 2026 at midnight.

Interviews will be held week commencing 5th October 2026.

This is a hybrid role with a base location at our office in Norwich. Candidates will be expected to work from the office at least 4 days a week during the training period, then 1- 2 days a week after.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.

At Clarion Housing Group, we support the responsible use of AI.