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A leading company is looking for a Home Move Coordinator to support customers in finding new homes. The role involves working closely with customers, internal teams, and external agencies to ensure successful home moves, requiring excellent customer service and communication skills. Candidates should have experience in housing or asset management and be prepared for extensive travel across various regions.
Location: Flexible - able to travel within our operating region
Hours: 37 hours per week
The Vacancy
Do you consider yourself a great solution finder with strong customer service skills? Our Home Move team could be your next move.
As a Home Move Coordinator you’ll be working with our customers to help find them a new home.
You could look at each move as a mini project, you’ll be working directly with our customers and alongside colleagues across lots of internal teams as well as external agencies to get the best outcome for all.
You’ll approach the role with a can-do attitude, it will be challenging at times, but you’ll enjoy the successes.
About you
You’ll come to the role with some great customer service experience in either housing, development or the asset management field.
You will consider yourself to have excellent communication skills, both written and verbal and will be really adept at adapting your communication style to suit your audience. You’ll be naturally empathetic but firm when the situation is required.
Your knowledge will include housing and tenancy law, alongside best practice in safeguarding whilst working with vulnerable customers.
You’ll be organised, approaching tasks in a logical manner and keeping great records to ensure that you can provide assurance to internal stakeholders.
Your job satisfaction will come from the conversations you have on a daily basis, building a strong network around you and getting the desired outcomes.
This is a role that will cover all our operating regions, so extensive travel should be expected. You’ll need a full UK driving licence and access to a vehicle for work purposes.
Our operating regions cover Hampshire, Wiltshire, Somerset, Dorset, Devon and Cornwall.
What’s in it for me
We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:
Ready to apply?
To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.
Successful candidates will complete a Basic DBS check.
We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.
Aster is not a sponsorship organisation and all candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & it’s subsidiary brands.