Home Move Coordinator

Aster Group; Slough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is looking for a Home Move Coordinator to support customers in finding new homes. The role involves working closely with customers, internal teams, and external agencies to ensure successful home moves, requiring excellent customer service and communication skills. Candidates should have experience in housing or asset management and be prepared for extensive travel across various regions.

Benefits

Flexible working arrangements

Focus on colleague wellbeing and mental health

Career development opportunities

Defined Contribution Pension

Volunteering hours

Savings at various shops and activities

Enhanced leave

Recognition initiatives and awards

Qualifications

• Experience in housing, development, or asset management.
• Excellent verbal and written communication skills.
• Knowledge of housing and tenancy law.

Responsibilities

• Coordinate home moves, working directly with customers.
• Adapt communication style to suit different audiences.
• Maintain organized records and provide assurance to stakeholders.

Skills

Customer service

Communication

Empathy

Organizational skills

Job description

Location: Flexible - able to travel within our operating region

Hours: 37 hours per week

The Vacancy

Do you consider yourself a great solution finder with strong customer service skills? Our Home Move team could be your next move.

As a Home Move Coordinator you’ll be working with our customers to help find them a new home.

You could look at each move as a mini project, you’ll be working directly with our customers and alongside colleagues across lots of internal teams as well as external agencies to get the best outcome for all.

You’ll approach the role with a can-do attitude, it will be challenging at times, but you’ll enjoy the successes.

About you

You’ll come to the role with some great customer service experience in either housing, development or the asset management field.

You will consider yourself to have excellent communication skills, both written and verbal and will be really adept at adapting your communication style to suit your audience. You’ll be naturally empathetic but firm when the situation is required.

Your knowledge will include housing and tenancy law, alongside best practice in safeguarding whilst working with vulnerable customers.

You’ll be organised, approaching tasks in a logical manner and keeping great records to ensure that you can provide assurance to internal stakeholders.

Your job satisfaction will come from the conversations you have on a daily basis, building a strong network around you and getting the desired outcomes.

This is a role that will cover all our operating regions, so extensive travel should be expected. You’ll need a full UK driving licence and access to a vehicle for work purposes.

Our operating regions cover Hampshire, Wiltshire, Somerset, Dorset, Devon and Cornwall.

What’s in it for me

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

• Flexible working – whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needs
• A focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
• We invest in colleagues’ careers and development through our leader and colleague development frameworks
• Defined Contribution Pension and attached life assurance
• Volunteering hours available to all colleagues to enable them to give back
• Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
• Enhanced leave
• We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives, and monthly and annual awards.

Ready to apply?

To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.

Successful candidates will complete a Basic DBS check.

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

Aster is not a sponsorship organisation and all candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & it’s subsidiary brands.