Home Maintenance Service Manager

Aspire Housing; Shenstone; On-site; GBP 46,000 - 54,000; Full time

Job summary

Aspire Housing is seeking a Home Maintenance Service Manager to oversee responsive repairs. The role involves leading a team to provide high-quality customer service while ensuring compliance with safety standards. Competitive salary with extensive benefits including holidays, pension, and employee assistance programs.

Benefits

25 days holiday + bank holidays + 3 concessionary days at Christmas

Comprehensive employee assistance program

Full benefits and discounts platform

Volunteer days to support the community

Company pension scheme

Qualifications

• Proven management experience in repairs or construction.
• Knowledge of Housing Ombudsman regulations.
• Experience in developing high-performance teams.

Responsibilities

• Lead and inspire a team of maintenance colleagues.
• Deliver a high-quality repairs service.
• Ensure compliance with safety and building legislation.

Skills

Management of tradespeople

Customer service

Team leadership

Job description

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Home Maintenance Service Manager, Lichfield

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Yes

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Job Reference:

47cb24918bac

Job Views:

5

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Home Maintenance Service Manager – Responsive Repairs
37 hours per week
Salary: £46570 + £2140.80 Car Allowance per annum

Closing date: 25th June 2025
Interviews will be held on the 1st July and 4th July 2025

Location: To lead a team of maintenance colleagues who cover all Aspire homes, in and around the borough of Newcastle under Lyme.

We are going through an exciting period of transformation at Aspire housing. As part of our improved way of working we are introducing a number of new HOME Maintenance Service Manager roles to lead and support our Responsive Repairs teams.

As part of our 2025 focus and in line with our corporate plan and values, we recognise the importance of “putting the customer at the heart of what we do and getting the job right first time” for them. These new roles will enhance the leadership team to meet the needs of our customers and the business.

Reporting to the Responsive Maintenance Operations Manager the core purpose of the role is to lead, motivate and inspire Team Leaders and a team of skilled colleagues to deliver a solution focused outstanding repairs service to be proud of. While maintaining value-for-money and keeping the customer at the heart of everything we do in line with our corporate plan and values whilst complying with relevant safety and building legislation to deliver safe and decent homes.

As an expert at developing high performance teams, who understands the expectations from the ombudsman and regulator you will need to actively encourage, support, mentor, and coach our Team leaders and colleagues. Ensuring they provide safe and decent homes, excellent customer service and demonstrate “what a good job looks like”, being professional with a right first-time approach, supporting your team to reach their full potential, whilst maintaining budget and financial control.

This is a great opportunity for someone who truly understands the management of tradespeople in a repairs or construction environment to deliver a repairs and improvement service. You will have proven and refined management and leadership skills and a desire to shape, engage and motivate the Home maintenance service team for future success, whilst providing a first-class maintenance service.

If you are expert in managing a high performing team, have knowledge and understanding of the Housing Ombudsman and the ever changing environment in the social housing sector, meet the essential requirements of the role and are able to demonstrate relevant suitable experience in a similar role this could be the role for you.

In return we can offer you:
• 25 days holiday+ bank holidays + 3 concessionary days at Christmas
• Comprehensive employee assistance program
• A full benefits and discounts platform
• Holiday buy, tech and annual saving schemes
• 2 Volunteer days per year to support the community
• Competitive rates of pay
• A generous company pension scheme and life insurance up to 3*salary as an active member.
• Car Allowance
• Wellbeing, health drop ins and staysafe provisions to look after you at work.
• Option to join the medical health cash plan
• Green car scheme
• Enhanced maternity and paternity leave
• Service-related awards
• Cycle to work scheme

Please note, this role is subject to a satisfactory basic DBS check.

The company has the right to close the vacancy should they receive a high volume of applications.