Home Delivery Service Advisor

CarSupermarket.com; Hessle; On-site; GBP 26,000; Full time

Job summary

An established industry player is seeking a dedicated Delivery Service Advisor to enhance customer satisfaction through exceptional aftersales service. This role involves managing administrative duties, providing estimates for servicing, and liaising effectively with customers. With a focus on problem resolution and communication, you will ensure a seamless experience for customers who utilize the Home Delivery service. Join a dynamic team that values innovation and excellence, where your contributions are recognized and rewarded. This is a fantastic opportunity to grow in the automotive industry and make a meaningful impact.

Benefits

6 weeks annual leave

Training and career development

Pension and health care scheme

Cycle to Work scheme

Employee of the Month Awards

Free parking, tea, and coffee

Paid social events

Mental health and wellbeing services

Online rewards platform

Full branded uniform provided

Qualifications

• Strong customer service skills with a focus on problem resolution.
• Excellent verbal and written communication abilities.

Responsibilities

• Manage service-related paperwork and ensure timely reporting.
• Coordinate customer payments and handle loaner vehicles.
• Update customers on vehicle progress and additional requirements.

Skills

Customer orientation

Verbal communication

Written communication

Planning skills

Organisational skills

Problem resolution

Knowledge of the automotive industry

Job description

Job Description

Job Summary

Based at our Head Office in Hessle, we are seeking a dedicated and customer-focused Delivery Service Advisor to provide a comprehensive aftersales service for our customers who have purchased their car via our Home Delivery service.

Responsibilities

1. Prioritise administrative duties ensuring service-related paperwork and reporting is carried out accurately and in a timely manner.
2. Provide estimates for servicing and repairs with accurate timescales.
3. Full control over job card interaction and organisation managing its journey from start to finish.
4. Handle customer payments and coordinate loaner vehicles.
5. Contact customers by call & email to be a great liaison between the supplying branch and customer.
6. Conduct pre-calls with customers.
7. Offer advice and guidance of a technical nature to customers as required.
8. Update customers as required regarding their vehicle, progress of work being carried out, additional requirements and future needs.
9. Work with colleagues within Branch and sub-contractors, functions and departments to ensure a seamless experience for all customers.
10. Ensure customer satisfaction; ask if there is anything else we can help them with.

Requirements

1. Customer orientated
2. Great verbal and written communication
3. Planning and organisational skills
4. Focus on problem resolution
5. Knowledge of the Automotive industry, service and Aftersales an advantage.

We Will Offer You

1. A salary of £26,000 (40 hours / week Monday - Friday including 5 in 7 Saturday mornings)
2. 6 weeks annual leave (rising with length of service)
3. Training and career development
4. Pension and health care scheme
5. Cycle to Work scheme
6. Employee of the Month Awards
7. Free parking, tea, and coffee
8. Paid social events
9. Access to dedicated mental health and wellbeing services
10. Access to our online rewards platform giving you cash back and discounts for multiple retailers
11. Full branded uniform provided.
12. Preferential Service Rates.

About Us

CarSupermarket.com is part of the Aramis Group – a pan-European automotive technology group whose ambition is to reinvent car purchasing in Europe – and has been established for over 20 years. Thanks to our continued success, innovation, and investment in the latest technology, we have grown to have nearly 500 team members.

At CarSupermarket.com, we do things a little differently and are proud of our "no pressure" environment and transparent sales process.

If you want to work for the best in the Automotive industry, where everyone is valued for their contribution, and excellence is never compromised, apply today! Who knows where this different journey will lead you.

We take our obligations regarding G.D.P.R seriously. Please visit our website to read our privacy notice for applicants, you can find them within our careers section.

Reference ID: Home Delivery Service Advisor - Head Office

Take the next step in your career now, scroll down to read the full role description and make your application.