Home Admissions Assistant

Hartford Care Ltd.; Alton; Hybrid; GBP 21,000 - 32,000; Full time

Job summary

Hartford Care Ltd is seeking a Home Admissions Assistant for Alton Place to drive occupancy and welcome new residents and their families. You will manage enquiries via phone, email and in person, coordinate move-ins with care teams and visit new residents at 24 hours, 1 week and 4 weeks to ensure comfort and safety.

You will also champion the home within the community by planning events and building local relationships, while taking part in training and personal development to grow

Qualifications

• Proven sales and marketing experience with measurable results.
• Excellent written, verbal and non-verbal communication skills.
• Knowledge of the health and social care sector.
• Confident with Microsoft Office (Excel, PowerPoint, Word, Outlook) and CRM tools.
• Flexible approach to working hours including some evenings and weekends.

Responsibilities

• Respond to enquiries by phone, email, in person and through CRM to drive occupancy.
• Support move-in process with residents and families and monitor post-move satisfaction.
• Plan and host local events to promote the home and engage stakeholders.

Skills

Sales experience

Marketing experience

Health and social care sector

MS Office

Flexible hours

Tools

CRM

Job description

We arelooking for a Home Admissions Assistant to join the team at Alton Place. You’ll play a key part in growing occupancy, giving residents and their families a warm welcome, and raising the home’s profile in the local community.

About the role

Working closely with the Regional Sales Manager, Sales Director and Home Manager, you will:

• Drive occupancy: respond to enquiries by phone, email, in person and through our CRM, manage the enquiries pipeline, and help the home meet and exceed its occupancy goals.
• Make every move-in feel right: build trusting relationships with prospective residents and their families, support the move-in process alongside our care teams, and visit each new resident within 24 hours, at one week and at four weeks to make sure they feel happy, safe and comfortable.
• Champion the home in the community: plan and host events, network with local stakeholders, and deliver cost-effective marketing and promotional activity.
• Keep growing: take part in sales training, team meetings and your own personal development.

About you

Essential:

• Proven sales and marketing experience with results to show for it
• Excellent written, verbal and non-verbal communication and interpersonal skills
• Knowledge of the health and social care sector
• Confident with Microsoft Office (Excel, PowerPoint, Word, Outlook) and other sales and marketing tools
• A flexible approach to working hours, including occasional evenings and weekends

Desirable:

• Experience delivering high-quality, relationship-centred care
• Previous experience in a large social care setting
• Leadership and management skills
• A marketing or sales degree, or equivalent experience