Home Administrator, Full-Time

Skycare; Wolverhampton; On-site; GBP 25,000 - 29,000; Full time

Benefits offered by this job

Competitive pay starting from £12.71/h

40 hours per week

Supportive working environment

Training & development opportunities

Career progression

Rewarding role

Job summary

Skycare in Wolverhampton is seeking a dedicated Home Administrator to manage the daily administration of a busy nursing home. You will act as the first point of contact for residents, families and professionals, ensuring smooth operations and professional, compassionate service.

This full-time role offers a 40-hour week with competitive pay and opportunities for progression within a growing care organisation. You will support compliance, records, payroll and communications across the service.

Qualifications

• Experience within a busy office environment with strong admin practices.
• Excellent communication and customer service skills are essential.
• Proficient IT skills including MS Office applications (Word, Excel, Outlook).
• Highly organised with strong time-management and attention to detail.

Responsibilities

• Manage day-to-day administration of the nursing home.
• Be the first point of contact for visitors, residents, families and professionals.
• Answer phone calls and emails in a professional and timely manner.
• Maintain accurate resident records and confidential documentation.
• Support admissions, discharges and onboarding processes.
• Assist with staff administration including onboarding paperwork and training records.
• Process invoices, purchase orders and petty cash handling.
• Maintain compliance records per CQC and company requirements.
• Coordinate meetings, prepare documents and take minutes when required.
• Support payroll and timesheet administration.
• Liaise with healthcare professionals and external stakeholders.

Skills

Administrative experience

Communication skills

IT skills

Organisation

Time management

Attention to detail

Education

NVQ Level 2/3 in Business Admin or Customer Service

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Nursing Home Admin

• Full-Time | 40 Hours Per Week
• Starting from £12.71 per Hours
• Nursing Home in Wolverhampton

Be the Heart of Our Nursing Home

We are seeking a highly organised, professional, and compassionate Home Administrator to join our friendly nursing home team in Wolverhampton.

This is an exciting opportunity for an experienced administrator who enjoys working in a people-focused environment and wants to play a vital role in supporting the smooth day-to-day operation of a busy nursing home. As the first point of contact for residents, families, visitors, and professionals, you will help create a welcoming and professional environment while providing essential administrative support to the Home Manager and wider team.

About the Role

As Home Administrator, you will be responsible for managing the home's administration processes, maintaining accurate records, supporting compliance requirements, and ensuring efficient communication across the service.

You will work closely with management, care staff, residents, families, healthcare professionals, and external agencies to ensure the home operates effectively and delivers outstanding care.

Key Responsibilities

• Manage the day-to-day administration of the nursing home.
• Act as the first point of contact for visitors, residents, relatives, and external professionals.
• Answer telephone enquiries and respond to emails professionally and efficiently.
• Maintain accurate resident records and confidential documentation.
• Support admissions, discharges, and resident onboarding processes.
• Assist with staff administration, including onboarding paperwork, training records, and personnel files.
• Process invoices, purchase orders, petty cash, and other financial administration duties.
• Maintain compliance records in line with CQC and company requirements.
• Coordinate meetings, prepare documentation, and take minutes when required.
• Support payroll and timesheet administration.
• Liaise with healthcare professionals, local authorities, suppliers, and external stakeholders.
• Ensure data protection and confidentiality are maintained at all times.

What We're Looking For

Essential Requirements

• Previous administrative experience in a busy office environment
• Excellent communication and customer service skills
• Strong IT skills, including Microsoft Office (Word, Excel, Outlook)
• Exceptional organisational and time-management abilities
• Ability to prioritise workload and meet deadlines
• Professional and confidential approach to handling information
• Strong attention to detail and accuracy

Previous experience working within a nursing home, care home, healthcare, or social care environment

• Knowledge of CQC regulations and care sector compliance requirements
• Experience with payroll administration, invoicing, or financial records
• NVQ Level 2 or 3 in Business Administration, Customer Service, or a related qualification
• Understanding of GDPR and confidential record management

Skills & Personal Attributes

• Professional, friendly, and approachable manner
• Excellent written and verbal communication skills
• Strong administrative and organisational abilities
• Ability to multitask and work under pressure
• Compassionate and respectful approach when dealing with residents and families
• Reliable, proactive, and solution-focused
• Team player with a positive attitude

What We Offer

• Competitive pay starting from £12.71 per hour depending on the experience
• Full-time contract with 40 hours per week
• Supportive and friendly working environment
• Ongoing training and development opportunities
• Career progression within a growing care organisation
• Rewarding role where you can make a difference every day