Admin, Full-time

Skycare; Walsall; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Full-time role 40 hours

Training & development

Career progression

Supportive team

Job summary

Skycare is seeking a highly organized Home Administrator for a Wolverhampton nursing home. This full-time role focuses on managing daily administration, records, and compliance, while supporting the Home Manager and care team.

You will be a pivotal contact for residents and families, handling calls, emails and confidential information with care. Experience in care settings, strong IT skills, and GDPR knowledge are essential.

Qualifications

• Previous administrative experience in a busy nursing home or healthcare setting.
• Strong IT skills with MS Office (Word, Excel, Outlook).
• Excellent communication and customer service abilities.
• Professional and confidential approach to handling information.

Responsibilities

• Manage the day-to-day administration of the nursing home.
• Act as the first point of contact for visitors, residents, relatives and professionals.
• Answer telephone enquiries and respond to emails professionally.
• Maintain accurate resident records and confidential documentation.
• Support admissions, discharges and onboarding processes.
• Assist with staff administration, including onboarding paperwork and training records.
• Process invoices, purchase orders, petty cash and other financial admin duties.
• Maintain compliance records in line with CQC and company requirements.
• Coordinate meetings, prepare documents and take minutes when required.
• Support payroll and timesheet administration.
• Liaise with healthcare professionals, local authorities and external stakeholders.
• Ensure data protection and confidentiality are maintained.

Skills

Administrative experience

Microsoft Office

Communication skills

Organisation

Attention to detail

GDPR knowledge

CQC knowledge

Payroll knowledge

Education

NVQ Level 2/3 in Business Administration

Tools

Microsoft Office

Job description

Nursing Home Admin

• Full-Time | 40 Hours Per Week
• Starting from £12.71 per Hours
• Nursing Home inWolverhampton

Be the Heart of Our Nursing Home

We are seeking a highly organised, professional, and compassionate Home Administrator to join our friendly nursing home team in Wolverhampton.

This is an exciting opportunity for an experienced administrator who enjoys working in a people-focused environment and wants to play a vital role in supporting the smooth day-to-day operation of a busy nursing home. As the first point of contact for residents, families, visitors, and professionals, you will help create a welcoming and professional environment while providing essential administrative support to the Home Manager and wider team.

About the Role

As Home Administrator, you will be responsible for managing the home's administration processes, maintaining accurate records, supporting compliance requirements, and ensuring efficient communication across the service.

You will work closely with management, care staff, residents, families, healthcare professionals, and external agencies to ensure the home operates effectively and delivers outstanding care.

Key Responsibilities

• Manage the day-to-day administration of the nursing home.
• Act as the first point of contact for visitors, residents, relatives, and external professionals.
• Answer telephone enquiries and respond to emails professionally and efficiently.
• Maintain accurate resident records and confidential documentation.
• Support admissions, discharges, and resident onboarding processes.
• Assist with staff administration, including onboarding paperwork, training records, and personnel files.
• Process invoices, purchase orders, petty cash, and other financial administration duties.
• Maintain compliance records in line with CQC and company requirements.
• Coordinate meetings, prepare documentation, and take minutes when required.
• Support payroll and timesheet administration.
• Liaise with healthcare professionals, local authorities, suppliers, and external stakeholders.
• Ensure data protection and confidentiality are maintained at all times.

What We're Looking For

Essential Requirements

• Previous administrative experience in a busy office environment
• Excellent communication and customer service skills
• Strong IT skills, including Microsoft Office (Word, Excel, Outlook)
• Exceptional organisational and time-management abilities
• Ability to prioritise workload and meet deadlines
• Professional and confidential approach to handling information
• Strong attention to detail and accuracy

Previous experience working within a nursing home, care home, healthcare, or social care environment

• Knowledge of CQC regulations and care sector compliance requirements
• Experience with payroll administration, invoicing, or financial records
• NVQ Level 2 or 3 in Business Administration, Customer Service, or a related qualification
• Understanding of GDPR and confidential record management

Skills & Personal Attributes

• Professional, friendly, and approachable manner
• Excellent written and verbal communication skills
• Strong administrative and organisational abilities
• Ability to multitask and work under pressure
• Compassionate and respectful approach when dealing with residents and families
• Reliable, proactive, and solution-focused
• Team player with a positive attitude

What We Offer

• Competitive pay starting from £12.71 per hour depending on the experience
• Full-time contract with 40 hours per week
• Supportive and friendly working environment
• Ongoing training and development opportunities
• Career progression within a growing care organisation
• Rewarding role where you can make a difference every day