Service Administrator

Evermore Care Homes; Bamber Bridge; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

25 days annual leave

Workplace pension scheme

Refer a Friend Scheme with rewards up 

Health Cash Plan including dental and眼

Job summary

Astley View Care Home in Chorley, Lancashire, is recruiting an Administrator to join Evermore Care. You'll be the friendly face at reception, coordinating recruitment checks, payroll information, staff records and resident administration within a busy home.

The role requires excellent organisational skills, attention to detail and a proactive, people-friendly approach. You'll liaise with residents, families and colleagues, ensuring confidentiality and professionalism while supporting audits,

Qualifications

• Excellent organisational skills and attention to detail.
• Strong written and verbal communication abilities.
• Confidence using Microsoft Office and electronic systems.
• Experience handling confidential or sensitive information.

Responsibilities

• Providing a warm and professional welcome to residents, families, visitors and colleagues
• Supporting recruitment, including candidate communication, interviews and pre-employment checks
• Coordinating new starter paperwork, contracts, DBS, references and Right to Work documentation
• Maintaining accurate and confidential employee and resident records
• Supporting rotas, timesheets, absence records and payroll information
• Maintaining training, supervision and appraisal trackers
• Supporting resident admission and general administration
• Processing purchase orders, invoices and agreed financial information
• Coordinating meetings, diaries, correspondence and minutes
• Preparing reports and maintaining administrative trackers
• Supporting audits and ensuring required documentation is organised and accessible
• Helping colleagues navigate administrative systems and processes
• Building positive relationships across the home and being someone people feel comfortable approaching

Skills

Organisational skills

Communication skills

MS Office / IT systems

Confidential information handling

Tools

Microsoft Office

Job description

Astley View Care Home, Chorley, Lancashire

£14.00 per hour | 37.5 hours per week

Full-Time | Permanent

Monday to Friday, 9:00am to 5:00pm | Occasional weekend working

Organised by Nature. Warm with People. At the Heart of Our Home.

For us, a great Administrator isn't simply someone who can keep records organised and meet deadlines.

We're looking for someone who is warm, approachable and naturally helpful. Someone who enjoys getting to know people, makes residents and families feel welcome, and understands that even the smallest interaction can shape someone's experience of our home.

At Astley View Care Home, our Administrator is a central part of the community. You'll be the friendly face at reception, a trusted support for colleagues and an important link between residents, families, visitors and our wider teams.

Of course, you'll need to be organised. You'll need a great eye for detail and the confidence to juggle recruitment, payroll information, staff records, resident administration and the everyday demands of a busy care home.

But just as importantly, we're looking for someone whose personality reflects what Astley View Care Home is all about: kindness, respect, professionalism and a genuine desire to help people.

Important Information

Please note that we are unable to offer visa sponsorship for this role. Applications that do not meet this requirement will not be progressed.

About Astley View Care Home

Astley View Care Home is a luxury 90-bed care home in Chorley, providing residential, dementia and respite care within a modern, purpose-built environment.

Our home has been designed around quality of life, with beautiful communal spaces and facilities including a cinema room, beauty salon, sweet shop and video-call lounges. But what really makes Astley View Care Home special is its people.

As Service Administrator, you'll help us create a home that feels welcoming from the moment someone walks through the door.

The Opportunity

This is a genuinely varied role at the heart of a busy care home.

Reporting to the Registered Manager, you'll help keep the people, information and processes behind Astley View Care Home running smoothly.

One moment you might be welcoming a family member or helping a new colleague settle in. The next, you'll be coordinating recruitment checks, preparing payroll information, updating records or supporting an upcoming meeting or audit.

You’ll become someone that colleagues, residents and families know they can approach, while maintaining the discretion and professionalism that comes with working in a care environment.

What You'll Be Doing

• Providing a warm and professional welcome to residents, families, visitors and colleagues
• Supporting recruitment, including candidate communication, interviews and pre-employment checks
• Coordinating new starter paperwork, contracts, DBS, references and Right to Work documentation
• Maintaining accurate and confidential employee and resident records
• Supporting rotas, timesheets, absence records and payroll information
• Maintaining training, supervision and appraisal trackers
• Supporting resident admission and general administration
• Processing purchase orders, invoices and agreed financial information
• Coordinating meetings, diaries, correspondence and minutes
• Preparing reports and maintaining administrative trackers
• Supporting audits and ensuring required documentation is organised and accessible
• Helping colleagues navigate administrative systems and processes
• Building positive relationships across the home and being someone people feel comfortable approaching

About You

We're looking for someone who combines great administration skills with a great way with people.

You’ll ideally have:

• Previous experience in an administrative or coordination role
• Excellent organisational skills and attention to detail
• Confidence using Microsoft Office and electronic systems
• Strong written and verbal communication skills
• Experience working with confidential or sensitive information
• The ability to prioritise and stay organised when things get busy
• A professional, reliable and proactive approach

Experience within care, healthcare or another people-focused environment would be beneficial, but attitude and values matter enormously to us too.

The attached specifically places kindness, patience, respect, privacy and adapting communication to individual needs at the heart of how the Administrator should work.

Why Join Evermore Care

• 25 days annual leave, plus bank holidays
• Workplace pension scheme
• Refer a Friend Scheme with rewards of up to £500
• Health Cash Plan including dental, optical, counselling, virtual GP services and discounted gym membership
• Free Blue Light Card membership
• Free Enhanced DBS check
• Free onsite parking
• Free lunch whilst on shift
• Ongoing training and development opportunities
• Supportive and friendly team environment

About Evermore Care

At Evermore Care, we're passionate about delivering exceptional person-centred care while creating an environment where our colleagues can build rewarding careers.

Our values of Wellbeing, Respect, Community and Freedom aren't simply words. They're reflected in the way we treat our residents, families and each other every day.

We're looking for someone who will bring those values to life through every conversation, every interaction and every piece of work they do.

Could You Be the Person We're Looking For?

If you're organised, approachable and love being the person others can rely on, this could be the perfect opportunity for you.

You don't have to deliver direct care to make a difference in a care home.

Sometimes it's the friendly welcome, the problem solved, the information found or simply taking the time to listen that matters most.

Evermore Care is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone feels respected, supported and able to succeed.