Home Admin

Crystal Care Collection; Coalville; In loco; GBP 21.000 - 29.000; Tempo pieno

Descrizione del lavoro

Crystal Care Collection Limited in the United Kingdom is seeking a proactive Care Home Administrator to support the day-to-day running of the home, focusing on recruitment and onboarding while providing excellent administrative support to residents, families and colleagues.

Working closely with the General Manager and Customer Relations Manager, you will coordinate recruitment and onboarding, assist with admissions, finance, occupancy, and maintain systems such as CoolCare to ensure smooth

Competenze

• Experience in an admin role, ideally in health, social care or hospitality.
• Experience coordinating recruitment or onboarding processes.
• Highly organised with excellent attention to detail.
• Strong communication and customer service skills.
• Confident using IT systems and able to manage multiple priorities.

Mansioni

• Lead recruitment and onboarding administration, including interviews, offers and compliance documents.
• Maintain personnel records and support induction of new starters.
• Manage reception, calls and general enquiries with a professional approach.
• Support resident admissions, occupancy reporting and daily administrative duties.
• Maintain administrative systems (e.g., CoolCare) accurately and timely.
• Undertake financial administration such as petty cash and invoicing where applicable.
• Order supplies and coordinate maintenance to ensure smooth operations.
• Assist with home tours, enquiries and deputise for Customer Relations Manager as needed.
• Provide admin support to the General Manager and leadership team.
• Support community events and lifestyle team with admin tasks.

Conoscenze

Admin experience

Recruitment coordination

Attention to detail

Customer service

Strumenti

CoolCare system

Descrizione del lavoro

At Crystal Care Collection, we're committed to creating luxury care homes that are exceptional places to live and rewarding places to work.

We're looking for an organised, proactive and people-focused Care Home Administrator to support the day-to-day running of the home, with a particular focus on recruitment and onboarding, while providing excellent administrative support to residents, families and colleagues.

About the Role

Working closely with the General Manager and Customer Relations Manager, you'll play a key role in ensuring the home operates efficiently and professionally. From coordinating recruitment and onboarding to supporting admissions, finance and occupancy, you'll help create a seamless experience for both new team members and residents.

Key Responsibilities

• Lead the administration of recruitment and onboarding, including interviews, offers, DBS checks, right to work, references and compliance documentation.
• Maintain personnel records and support new starters through the induction process.
• Manage telephone calls, enquiries and reception duties, providing a professional first impression.
• Support resident admissions, discharges and occupancy reporting.
• Maintain CoolCare and other administrative systems accurately.
• Undertake financial administration, including petty cash, invoicing and resident monies where applicable.
• Order supplies, coordinate maintenance requests and support the smooth running of the home.
• Assist with home tours, enquiries and deputise for the Customer Relations Manager when required.
• Provide administrative support to the General Manager and wider leadership team.
• Support community events and the Lifestyle Team with administrative tasks.

We are currently unable to offer sponsorship.

Our screening and recruitment process is conducted in line with Crystal Care Collection's Safeguarding Policy.

We're looking for someone who:

• Has previous administration experience, ideally within health, social care or hospitality.
• Has experience coordinating recruitment or onboarding processes.
• Is highly organised with excellent attention to detail.
• Has strong communication and customer service skills.
• Is confident using IT systems and can manage multiple priorities effectively.
• Demonstrates professionalism, compassion and a positive, can-do attitude.
• Experience with CoolCare or care management systems is desirable but not essential.