Care Manager

Crystal Care Group South East; Hounsdown; On-site; GBP 39,000 - 53,000; Full time

Benefits offered by this job

Full induction training

Blue Light Card

Enhanced DBS check

Refer a Friend bonus scheme

Ongoing training and development

Job summary

Crystal Care Collection in the United Kingdom is seeking a Care Manager to partner with the General Manager and lead the home to deliver safe, compassionate care and high-quality resident experiences.

You will mentor the care team, ensure personalised plans, support recruitment and training, and drive continuous improvement while upholding Crystal Care Collection's values. This role offers progression within a growing organisation.

Qualifications

• NVQ Level 5 in Leadership for Health & Social Care (or equivalent) required or underway.
• Experience leading residential, nursing or healthcare teams.
• Strong knowledge of person-centred care and regulatory requirements.
• Excellent communication and interpersonal skills.
• Organised, proactive with ability to manage competing priorities.

Responsibilities

• Support the General Manager with day-to-day leadership and operation of the home.
• Lead, motivate and develop the care team to deliver exceptional person-centred care.
• Monitor and evaluate care delivery with individualised care plans.
• Ensure compliance with Health & Social Care legislation, CQC standards and policies.
• Conduct supervisions, appraisals and performance management conversations.
• Assist with recruitment, induction and ongoing training.
• Monitor staffing levels and rota planning.
• Build relationships with residents, families, healthcare professionals and external agencies.
• Drive quality improvement initiatives and audits.
• Promote a positive culture of compassion, dignity and respect.

Skills

Leadership

People management

Communication

Organisational skills

Clinical leadership

Education

NVQ Level 5 in Leadership for Health & Social Care (or equivalent)

Job description

Lead Exceptional Care. Inspire Outstanding Teams.

Are you an experienced care professional with a passion for delivering outstanding person-centred care and developing high-performing teams? At Crystal Care Collection, we're committed to creating luxury care homes where residents receive exceptional support and our team members are empowered to thrive. We're looking for an enthusiastic and motivated Care Manager to work alongside our General Manager, helping to lead the home and ensure the highest standards of care are delivered every day. If you're ready to make a meaningful difference while progressing your leadership career, we'd love to hear from you.

About the Role

As Care Manager, you'll play a pivotal role in the day-to-day leadership of the home, supporting the General Manager in delivering safe, effective and compassionate care while ensuring operational excellence. You'll oversee care delivery, mentor and develop the care team, monitor quality standards and champion person-centred care, creating an environment where residents can live fulfilling, dignified and enriched lives. You'll also contribute to the implementation of key projects and continuous improvement initiatives, ensuring they align with Crystal Care Collection's values, vision and commitment to excellence.

Key Responsibilities

• Support the General Manager with the day-to-day leadership and operation of the home.
• Lead, motivate and develop the care team to deliver exceptional person-centred care.
• Monitor and evaluate care delivery, ensuring residents' needs are met through high-quality, individualised care plans.
• Ensure compliance with Health & Social Care legislation, CQC standards and company policies and procedures.
• Conduct supervisions, appraisals and performance management conversations to support colleague development.
• Assist with recruitment, induction and ongoing training to build and retain a high-performing team.
• Monitor staffing levels and support effective rota planning to ensure safe and efficient service delivery.
• Build positive relationships with residents, families, healthcare professionals and external agencies.
• Drive quality improvement initiatives and contribute to audits, action plans and service development.
• Promote a positive culture where compassion, dignity and respect are at the heart of everything we do.

About You

We're looking for someone who:

Essential

• Holds, or is working towards, an NVQ Level 5 in Leadership for Health & Social Care (or equivalent).
• Has previous leadership experience within a residential, nursing or healthcare setting.
• Demonstrates excellent knowledge of person-centred care and regulatory requirements.
• Has strong leadership, coaching and people management skills.
• Is organised, proactive and able to manage competing priorities effectively.
• Possesses excellent communication and interpersonal skills.
• Leads with compassion, professionalism and integrity.

Desirable

• Experience supporting CQC inspections and quality improvement initiatives.
• Knowledge of Person Centred Software (PCS).
• Experience managing audits, care planning and compliance processes.

Working Pattern

Monday - Friday 9:00am - 5:00pm Full Time Flexibility may occasionally be required to support the operational needs of the home.

Salary

£46,250 per annum

What We Offer

• Full induction training programme
• Fully funded Blue Light Card
• Fully funded Enhanced DBS check
• Refer a Friend bonus scheme
• Ongoing training and professional development opportunities
• A supportive leadership team invested in your success
• Opportunities for career progression within a growing organisation
• The chance to make a genuine difference to the lives of residents and colleagues every day

We are currently unable to offer sponsorship.

Our screening and recruitment process is conducted in line with Crystal Care Collection's Safeguarding Policy.