Holidays Operation Assistant

National Trust; Holt; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Pension up to 10%

Free entry to National Trust places

Rental deposit loan

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Free parking

Job summary

National Trust is seeking a Holidays Operation Assistant to clean and ready holiday cottages, starting at Burnham Overy and potentially across other Norfolk locations. Primary days are Monday, Thursday, Friday and Saturday on a zero-hour contract. You’ll work to keep cottages spotless, welcoming, and compliant with PPE, sometimes solo and other times as part of a small team.

Reliable transport is needed. Full role profile is available in the attached document; applicants must be eligible to work

Qualifications

• Reliable transport to rural locations.
• Eligibility to work in the UK.
• Willingness to work on weekends and Bank Holidays.

Responsibilities

• Changeover days: ensure cottages are pristine, well-presented and welcoming.
• Monitor for anything not as it should be and report repairs or odd jobs.
• Work mainly alone but can be part of a team in larger cottages.
• Full PPE provided and extra measures to protect staff.

Skills

Customer service

Team player

Organised

Willing to learn

Job description

Summary

We’re looking for a Holiday Cottage Cleaner to prepare our popular holiday cottages at Burnham Overy, with the opportunity to work across other Norfolk cottages.

Our primary working days are Monday, Thursday, Friday and Saturday.

This is a zero-hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts.

Internally within the National Trust, you will be known as a 'Holidays Operation Assistant'.

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What It's Like To Work Here

To find out more about what it’s like to work within “Holidays” at the National Trust, click here to watch our video.

What You'll Be Doing

On changeover days, you’ll make sure that everything’s pristine and ready for the next guests to arrive. This will include making sure the cottage is thoroughly cleaned, well-presented and welcoming. You will need to keep an eye out for anything that’s not as it should be, and report any repairs or odd jobs that need doing. You will mainly be working alone but in larger cottages as part of a team.

Full Personal Protective Equipment (PPE) is provided for all teams, and extra measures are in place to protect staff.

You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role. You will need reliable transport as the cottages are in rural settings with no public transport.

Who We're Looking For

• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• willing to learn new skills.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

National Trust place

Burnham Overy, Cley Road, Holt, NR25 7NW

Documents

Holidays Operation Assistant - A1.pdf

Requirements

Compliance.Eligibility to Work in the UK

Closing Date

4th October 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.

If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at [e-mail]

If you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at [e-mail] and we'll support you as best as we can. For examples of how, please see our supporting you page.