Holiday Services Manager

Sun, Inc.; Chichester; On-site; GBP 28,000 - 40,000; Full time

Job summary

Park Holidays UK is seeking a Holiday Services Manager to oversee the Holiday Sales department, ensuring smooth operations and excellent customer experiences. The ideal candidate will possess strong organisational skills and a passion for helping guests. This role offers a chance to contribute to an industry leader's success while enjoying competitive benefits.

Benefits

Generous holiday discounts across our parks

Discounts on food and beverages

Free premium eye test vouchers

Access to health and retail discounts

Comprehensive Employee Assistance Programme

Qualifications

• Experience combined with education will be considered.
• Strong PC skills and proficiency in office software.
• Excellent organisational and communication skills.

Responsibilities

• Manage the Holiday Sales department's budget.
• Ensure operations meet legal and safety standards.
• Maximise occupancy rates for holiday homes.

Skills

Organisational skills

Communication skills

Proficiency in Excel

Customer engagement

Self-motivation

Adaptability

Education

Experience or formal education in management

Job description

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At Park Holidays UK, we recognise that our people are our most valuable asset. Our commitment to investing in employee training and development is reflected in our prestigious Gold Investors in People Award. If you are driven and have a passion for helping people realise their dreams, we want you on our team! Join us today!

Job Summary

Park Holidays UK is seeking a passionate and talented Holiday Services Manager to join our team. As one of the largest providers of holiday parks across England, Scotland, and Wales, we offer exciting career opportunities and progression. This role requires someone with strong organisational skills, a keen eye for detail, and a drive to ensure the efficient management of the Holiday Sales department. You will be instrumental in maintaining the high standards of Park Holidays, ensuring all operations run smoothly while delivering excellent customer experiences.

Job Duties

• Manage the Holiday Sales department’s budget and implement effective controls to monitor spending and maximise profitability.
• Manage TripAdvisor reviews, handle complaints.
• Manage sublet and private sublet operations.
• Ensure all operations meet legal and safety standards, such as gas safety and portable appliance testing certificates.
• Prepare and meet annual operating profit targets, while closely controlling expenditures within your department.
• Maximise occupancy rates for the holiday hire fleet, ensuring holiday homes and chalets are fully utilised.
• Maintain detailed records for each holiday home, including safety checks and compliance documents.
• Develop and maintain an efficient system for managing correspondence, reports, and administrative tasks related to holiday services.
• Monitor and maintain high standards of cleanliness for all holiday homes and chalets, ensuring cleaners meet operating standards.
• Ensure all holiday homes and chalets have accurate key counts, properly tracked and accounted for.
• Manage cash handling operations, including operating a cash point, controlling monies, and maintaining security.
• Ensure Welcome Packs are completed for each guest, including program info, membership cards, etc.
• Identify and pursue opportunities for operational improvements and departmental growth.

Qualifications

• Experience combined with education will be considered in lieu of formal requirements.
• Strong PC skills, proficient in Excel and other office software.
• Excellent organisational and communication skills, capable of managing multiple tasks and coordinating between departments.
• Ability to work under pressure and meet deadlines in a fast-paced environment.
• Professional, outgoing personality with good engagement skills with staff and guests.
• Understanding of company policies and confidentiality requirements.
• Self-motivated, independent, and proactive.
• Flexible to adapt to changing demands and work hours, especially during peak seasons.

We believe our people are our greatest asset and are committed to their training and development. We offer comprehensive training and support to help you succeed and grow your career with us.

At Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We value our team members highly — it’s one of the key things that sets us apart.

We encourage you to bring your best every day, with exciting opportunities, meaningful work, a supportive environment, and room for professional development.

Employee Benefits include:

• Generous holiday discounts across our parks
• Discounts on food and beverages on park
• Free premium eye test vouchers
• Access to the Help@hand app for health, wellbeing, and retail discounts
• Comprehensive Employee Assistance Programme

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Created on 29/06/2025 by TN United Kingdom