Hotel Services Manager

Hamberley Care Homes; Eastleigh; On-site; GBP 30,000 - 40,000; Full time

Job summary

Hamberley Care Homes seeks a Hotel Services Manager for Alston House in Eastleigh. The role entails managing support staff across various departments, ensuring quality resident care and operational excellence in a luxury care home environment. Ideal candidates will have experience in hospitality or care, with strong leadership and communication skills.

Benefits

Competitive salary and benefits package

28 days holiday (inclusive of Bank Holidays)

Quality bonus scheme linked to CQC rating

Opportunities for professional development and training

Access to high street discounts via HapiApp

Free onsite parking available

Employee Assistance Programme and wellbeing services

Qualifications

• Experience as a manager within a hospitality or care background.
• Great interpersonal and communication skills.
• Ability to manage multiple priorities.

Responsibilities

• Responsible for staffing, scheduling, training, and supervising.
• Maintain the budget for Kitchen, Domestic/Laundry, and Maintenance.
• Ensure the highest degree of quality resident care is maintained.

Skills

Interpersonal Skills

Communication Skills

Leadership Skills

Attention to Detail

Job description

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At Hamberley, we believe that our residents deserve something ‘Extra Special, Every Day’. We're seeking a Hotel Services Manager to help us achieve our goals.

As our Hotel Services Manager, you’ll be responsible for the planning, organising, developing and the overall operation of the care home support staff including the Kitchen, Domestic/Laundry and Maintenance teams; ensuring the highest degree of quality resident care is maintained at all times

Joining us at Alston House, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents.

We offer our colleagues:

• Competitive salary and benefits package
• 28 days holiday (inclusive of Bank Holidays)
• Quality bonus scheme linked to CQC rating
• A supportive and collaborative working environment
• Opportunities for professional development and training
• Access to high street discounts via our mobile friendly HapiApp benefits platform
• Free onsite parking available
• Unlimited Refer a Friend Bonus - up to £750 per referral - t&cs apply*
• Employee Assistance Programme, occupational health support and wellbeing services

What you'll be doing

• Responsible for staffing, scheduling, holiday planning, training, supervising, create rotas to ensure adequate cover across all departments and developing the staff within the 4 department teams; ensuring that all training and competency records for each member is completed.
• Planning, organising and directing team members to ensure the highest degree of resident and visitor satisfaction. To uphold and promote the highest standards of cleanliness, safety and conduct
• Maintain high standards of cleanliness and hygiene within the home.
• Maintain the budget provided for Kitchen, Domestic/Laundry and Maintenance departments.
• To manage, motivate and develop individuals within the team to enable them to meet current and future team and resident needs
• Ensuring the highest degree of quality resident care is maintained at all times

Could you be part of our team?

About you:

• You’ll have experience as a manager within a hospitality or care background
• You’ll love people and as a result, have great interpersonal, communication skills and leadership skills
• Attention to Detail
• Manage multiple priorities to ensure the residents receive an engaging candidate experience.
• Flexible and able to remain focused on results under pressure and to challenging deadlines
• Self-motivated and confident
• Be decisive, self-motivated, proactive, flexible, and adaptable.

If this sounds like you and you’re looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you.

Join us at Eastleigh's most stunning care home

Alston House is a luxurious care home in Eastleigh, part of the award-winning Hamberley Care Homes offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house where we screen classic films to the on-site luxury spa offering hairdressing, manicures and relaxing therapies everything has been designed and finished with the care and attention you would expect from a 5-star hotel.

We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it!