Holiday Services Manager

Park Holidays UK Ltd.; Bodmin; Presencial; GBP 32.000 - 42.000; Jornada completa

Descripción de la vacante

Park Holidays UK Ltd. is seeking a passionate Holiday Services Manager to lead the Holiday Sales department across England, Scotland and Wales. You will drive profitability, uphold safety standards, and ensure exceptional guest experiences.

Responsibilities include budget control, reviews management, and occupancy optimisation while maintaining high service levels and accurate reporting. A proactive, detail‑oriented professional is preferred for peak season flexibility.

Formación

• Strong PC skills with Excel and office software.
• Excellent organisation and communication skills.
• Ability to work under pressure and meet deadlines in a fast-paced environment.
• Professional and outgoing personality with staff and guests.
• Confidentiality and discretion in handling information.
• Self-motivation and initiative to work independently.
• Flexibility to adapt during peak holiday seasons.

Responsabilidades

• Manage the Holiday Sales department’s budget and implement controls to monitor spending and maximise profitability.
• Manage TripAdvisor reviews and complaint handling.
• Oversee sublet and private sublet management.
• Ensure compliance with safety standards (gas safety, PAT, etc.).
• Prepare and meet annual operating profit targets while controlling expenditures.
• Maximise occupancy rates for holiday hire fleet and holiday homes/chalets.
• Maintain detailed safety and property records (gas safety, alarms, etc.).
• Develop and maintain efficient admin systems for holiday services.
• Maintain high cleanliness standards across holiday homes and chalets.
• Ensure accurate key counts and secure reception cash handling.
• Complete Welcome Packs for each guest with relevant materials.
• Identify opportunities to improve operations and drive the department forward.

Conocimientos

Excel

Organisation

Communication

Multitasking

Descripción del empleo

Park Holidays UK is seeking a passionate and talented Holiday Services Manager to join our team. As one of the largest providers of holiday parks across England, Scotland and Wales we offer exciting career opportunities and progression. This role requires someone with strong organisational skills, a keen eye for detail, and a drive to ensure the efficient management of the Holiday Sales department. You will be instrumental in maintaining the high standards of Park Holidays, ensuring all operations run smoothly while delivering excellent customer experiences.

Job Duties

• Manage the Holiday Sales department’s budget and implement effective controls to monitor spending and maximise profitability.
• Manage trip advisor reviews, complaint handling.
• Sublet and private sublet management.
• Ensure that all operations meet legal and safety standards, such as gas safety and portable appliance testing certificates.
• Prepare and meet annual operating profit targets, while closely controlling expenditures within your department.
• Maximise occupancy rates for the holiday hire fleet, ensuring holiday homes and chalets are fully utilised.
• Maintain detailed records for each holiday home, including gas safety checks, carbon monoxide alarms, smoke alarms, and other safety compliance documents.
• Develop and maintain an efficient system for managing correspondence, reports, and administrative tasks related to holiday services.
• Monitor and maintain high standards of cleanliness for all holiday homes and chalets, ensuring cleaners meet the agreed operating standards.
• Ensure all holiday homes and chalets have accurate key counts, properly tracked and accounted for.
• Manage cash handling operations, including operating a cash point, controlling monies, and maintaining the security of the reception safe.
• Ensure that Welcome Packs are completed for each guest, including program information, membership cards, and any other relevant materials.
• Identify and pursue opportunities for improving operations, driving your department forward.

Requirements

• Strong PC skills, with proficiency in Excel and other office software.
• Excellent organisation and communication skills, capable of managing multiple tasks and coordinating between departments.
• The ability to work under pressure and meet deadlines in a fast-paced environment.
• A professional and outgoing personality with the ability to engage with both staff and guests.
• A clear understanding of company policies and the ability to always maintain confidentiality.
• Self-motivation and the ability to work independently and take the initiative.
• Flexibility to adapt to changing demands and work hours, especially during peak holiday seasons.