Holiday Retail Champion - Seasonal Customer Advisor

Boots; Coulsdon; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Generous employee discount acrossboots

Discounts at nationwide retailers

24/7 counselling and wellbeing support

Job summary

Boots is seeking a Seasonal Customer Advisor to join during the festive period. You will be the friendly face helping customers find gifts, offers and essentials, while delivering great service across tills, checkouts and stock areas.

This fast-paced role requires flexibility to move between store sections and provide support during peak periods. You’ll be part of a team delivering memorable shopping experiences, with duties spanning customer assistance, stock replenishment and deliveries.

Qualifications

• Customer-focused and helpful during peak shopping periods.
• Team player who supports colleagues and adapts to busy shifts.
• Able to balance customer service with stock, fulfilment and shop floor tasks.
• Proactive in spotting what needs doing and taking ownership.
• Stays positive and focused during busy periods.
• Maintains energy and stamina for long, active shifts.
• Confident in asking for help when needed to ensure accuracy.
• Comfortable using new handheld devices, tills and self-checkouts.

Responsibilities

• Welcome customers and help them find the right products, gifts, services and offers.
• Create memorable experiences through friendly, personalised service.
• Help customers complete purchases using tills and self-checkouts.
• Replenish stock and keep shelves full.
• Support deliveries and organise stock in the stockroom.
• Keep the store and shopping areas looking their best.
• Work across different areas of the store and support the team as needed.

Skills

Customer-focused

Team player

Operations ready

Proactive attitude

Resilient

Energy and stamina

Confident asking questions

Comfortable with technology

Tools

Tills

Self-checkouts

Handheld devices

Job description

Boots is seeking a Seasonal Customer Advisor to join during the festive period. You will be the friendly face helping customers find gifts, offers and essentials, while delivering great service across tills, checkouts and stock areas.

This fast-paced role requires flexibility to move between store sections and provide support during peak periods. You’ll be part of a team delivering memorable shopping experiences, with duties spanning customer assistance, stock replenishment and deliveries.