Holiday Night Shift: Food Customer Assistant

Marks and Spencer; Woolwich, Charlton; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marks & Spencer in Woolwich is seeking a Customer Assistant in Food to be at the frontline of the UK''s fastest growing retailer. You will deliver five-star service at pace, helping customers find products with confidence and handling fast-moving queues with a positive, can-do attitude.

You will use Sparks and in-store devices to assist shoppers, work across store areas, and adapt to busy periods. This frontline role suits resilient, team‑minded people who thrive under pressure and are flexible

Qualifications

• Customer service experience in a fast‑paced retail environment.
• Ability to assist customers with product knowledge and recommendations.
• Comfortable using digital tools to enhance the shopper experience.
• Works well in a team and adapts to changing store needs.

Responsibilities

• Provide five-star service at pace to customers.
• Assist customers with product knowledge and purchases.
• Utilise Sparks and in-store devices to help customers find items.
• Work across various areas of the store as needed.
• Contribute to a positive, high-energy shopping environment.

Skills

Customer service

Retail knowledge

Digital tools

Team player

Tools

Sparks

POS system

Job description

Marks & Spencer in Woolwich is seeking a Customer Assistant in Food to be at the frontline of the UK''s fastest growing retailer. You will deliver five-star service at pace, helping customers find products with confidence and handling fast-moving queues with a positive, can-do attitude.

You will use Sparks and in-store devices to assist shoppers, work across store areas, and adapt to busy periods. This frontline role suits resilient, team‑minded people who thrive under pressure and are flexible