Holiday Home Sales Administrator

Away Resorts; Tattershall; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

Up to 50% Discounts on Away Resortshol

20% On-park discounts

Team Incentives

Holiday Hero Menu

Life Insurance

Enhanced Maternity/Paternity Pay

Holiday Buy Scheme

Help @ Hand Scheme

Career Development

Job summary

Away Resorts is seeking a Holiday Home Sales Administrator at Tattershall Lakes Country Park to be the friendly face of Aftersales for existing and new owners. You’ll coordinate access for works, support contractors and manufacturers, and ensure a smooth owner experience.

You will perform pre-delivery inspections, manage aftersales, and liaise with internal teams to keep owners informed and satisfied, contributing to high-quality service on-site.

Qualifications

• You are a people person with the ability to listen and build long-term relationships.
• Experience would be advantageous but full training will be given.
• You will be a genuine team player who helps the sales team reach targets and solve problems.

Responsibilities

• Carry out pre-delivery inspections on all holiday homes.
• Provide an efficient aftersales service to new and existing homeowners.
• Report, process, and check that all jobs are completed within timescales.
• Liaise with manufacturers, contractors and internal teams to ensure issues are resolved.
• Use the park's system for logging jobs and checking accounts; liaise with owners on balances, gas checks, insurance & electrical tests.
• Raise purchase orders and chase parts until delivery.
• Keep owners updated on jobs in progress until completion.

Skills

People skills

Customer service mindset

Communication

Job description

Holiday Home Sales Administrator

Tattershall Lakes Country Park

Salary: £26,507.98

Job type: Permanent (40hrs)

What we are looking for

To ensure the best possible owner experience we are looking for an aftersales administrator, you will be the person who delivers delight to new & existing homeowners, being the first and main point of contact for all their needs.

What we can offer you

• Pension scheme - Plan for your future.
• Up to 50% Discounts on Away Resorts holidays - because you deserve amazing getaways too.
• 20% On-park discounts - Enjoy the best of what we offer.
• Team Incentives - Your hard work won't go unnoticed.
• Holiday Hero Menu - Enjoy delicious meals with discounted food options on-park.
• Life Insurance - For peace of mind.
• Enhanced Maternity/Paternity Pay - After two years with us, we've got you covered.
• Holiday Buy Scheme - Flexibility to suit your lifestyle.
• Help @ Hand Scheme - Wellbeing support when you need it.
• Career Development - We believe in nurturing talent and promoting from within.

Who are we?

Nestled in the stunning Lincolnshire countryside, Tattershall Lakes is a 400-acre lakeside paradise bursting with life and adventure. From paddleboarding to jet skis, Waterskiing, fishing, aqua park, archery, high ropes, zip wire, an indoor and outdoor "lido" pool. We also have 5 different bars and restaurants including a roof top bar overlooking our stunning waterskiing lake and an over 18's cocktail bar/venue. Add that to our live entertainment offering and special event weekends including our "Rock the Lakes weekend" and a full offering of events every week in the summer holidays. Our resort is a haven for families, couples, and their four-legged friends and for those that wish can simply kick back and enjoy the tranquillity, there is literally something for everyone.

What you'll be doing

You will be reporting to the Owner Services Manager; you will be the friendly face of our Aftersales sales department to our Existing & new owners. You will work alongside our internal teams assisting contractors and Manufacturers gain access and approval for any works to be carried out to the holiday homes on the park.

• Carry out pre-delivery inspections on all holiday homes
• Provide an efficient after service to our new & Existing holiday homeowners.
• Reporting, processing and checking all jobs are completed within a timescale
• Liaising with manufactures, contractors and internal teams to ensure jobs identified are resolved to meet customers' expectations.
• Use the parks internal operating system for logging of jobs and checking accounts, Liaising with the owners regarding outstanding balances, gas checks, Insurance & Electric Tests
• Raising purchase orders, ordering parts chasing until parts delivered
• Communication is the key point, ensuring that owners are kept updated on any jobs that are in process until the job is completed.

Skills, experience and qualities you'll need

First and foremost, you will be a people person. You will have a talent for making people feel special, whether it's having the ability to genuinely listen to our owners and building long term relationships, remembering the details that matter to them. Experience would be advantageous but full training will be given for the role.

You’ll be a genuine team player, as you have an important role in helping the sales team reach their targets. You will also be one of those positive people who set out to solve problems and put forward new ideas.

It's about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes' mantra of Attentive Amazing Lovers - if that's fired up your curiosity, have a read about it here and decide if it describes you.

Our Promise to You

Holiday Heroes come with all sorts of different superpowers, and we welcome them all!

We embrace diversity, inclusion, and equal opportunities. From our investors to our teams, we love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We'll never accept any form of discrimination, and we'll forever strive not just for our product to be unique but our people too. After all, wouldn't it be boring if we were all the same? In short, we want you to bring your whole self to work!

Good Luck!

#INDLP