Hoarding Support Worker — Empower Independence & Safe Homes

Lewisham Council; Greater London; Hybrid; GBP 33,000 - 34,000; Full time

Benefits offered by this job

Generous holiday allowance

Local Government Pension scheme

Flexible working and family friendly

Season ticket and bicycle loans

Staff discounts (gym memberships)

Job summary

Lewisham Council is seeking a compassionate Hoarding Support Worker to join the Adult Social Care service. You will work with adults affected by hoarding and self-neglect, helping them regain independence and improve living conditions in a strengths-based, person-centred way.

The role emphasizes teamwork across agencies, safeguarding, and flexible, hybrid working arrangements to support wellbeing and community safety.

Qualifications

• Experience of working with vulnerable adults in health, housing, social care, mental health, or community settings.
• An understanding of hoarding behaviours, self-neglect, safeguarding, and risk management.
• Excellent communication and engagement skills.
• The ability to work creatively and persistently with individuals who may be resistant to support.
• Strong partnership-working skills and the ability to work within a multi-agency environment.
• Good record-keeping and organisational skills.
• A commitment to strengths-based, person-centred practice.

Responsibilities

• Support Worker work within the Mental Health Social Care service as part of a small hoarding sub-team providing direct support to residents and families affected by hoarding disorder, enabling them to address the harmful impact of hoarding and to live more safely in the community
• To provide support to adults affected by hoarding disorder with a history of trauma enabling them to take control of their environments, to exercise choice and to live as independently as possible and to achieve their wellbeing goals and outcomes.
• To provide hands‑on assistance to residents with plans to declutter and progress arrangements for clearing homes, helping people to help themselves where possible by using a strength-based approach.

Skills

Vulnerable adults experience

Hoarding awareness

Safeguarding

Communication skills

Multi-agency work

Record-keeping

Strengths-based approach

Education

Relevant qualification

Job description

Lewisham Council is seeking a compassionate Hoarding Support Worker to join the Adult Social Care service. You will work with adults affected by hoarding and self-neglect, helping them regain independence and improve living conditions in a strengths-based, person-centred way.

The role emphasizes teamwork across agencies, safeguarding, and flexible, hybrid working arrangements to support wellbeing and community safety.