Support Worker (Hoarding)

Lewisham Council; Greater London; Hybrid; GBP 33,000 - 34,000; Full time

Benefits offered by this job

Generous holiday allowance

Local Government Pension scheme

Flexible working and family friendly

Season ticket and bicycle loans

Staff discounts (gym memberships)

Job summary

Lewisham Council is seeking a compassionate Hoarding Support Worker to join the Adult Social Care service. You will work with adults affected by hoarding and self-neglect, helping them regain independence and improve living conditions in a strengths-based, person-centred way.

The role emphasizes teamwork across agencies, safeguarding, and flexible, hybrid working arrangements to support wellbeing and community safety.

Qualifications

• Experience of working with vulnerable adults in health, housing, social care, mental health, or community settings.
• An understanding of hoarding behaviours, self-neglect, safeguarding, and risk management.
• Excellent communication and engagement skills.
• The ability to work creatively and persistently with individuals who may be resistant to support.
• Strong partnership-working skills and the ability to work within a multi-agency environment.
• Good record-keeping and organisational skills.
• A commitment to strengths-based, person-centred practice.

Responsibilities

• Support Worker work within the Mental Health Social Care service as part of a small hoarding sub-team providing direct support to residents and families affected by hoarding disorder, enabling them to address the harmful impact of hoarding and to live more safely in the community
• To provide support to adults affected by hoarding disorder with a history of trauma enabling them to take control of their environments, to exercise choice and to live as independently as possible and to achieve their wellbeing goals and outcomes.
• To provide hands‑on assistance to residents with plans to declutter and progress arrangements for clearing homes, helping people to help themselves where possible by using a strength-based approach.

Skills

Vulnerable adults experience

Hoarding awareness

Safeguarding

Communication skills

Multi-agency work

Record-keeping

Strengths-based approach

Education

Relevant qualification

Job description

Job Description

Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!

We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.

Introduction

What We Are Looking For

If you are passionate about helping people improve their quality of life and maintain their independence, we would love to hear from you.

• Experience of working with vulnerable adults in health, housing, social care, mental health, or community settings.
• An understanding of hoarding behaviours, self-neglect, safeguarding, and risk management.
• Excellent communication and engagement skills.
• The ability to work creatively and persistently with individuals who may be resistant to support.
• Strong partnership-working skills and the ability to work within a multi-agency environment.
• Good record-keeping and organisational skills.
• A commitment to strengths-based, person-centred practice.

What’s the role?

Support Worker work within the Mental Health Social Care service as part of a small hoarding sub-team providing direct support to residents and families affected by hoarding disorder, enabling them to address the harmful impact of hoarding and to live more safely in the community

To provide support to adults affected by hoarding disorder with a history of trauma enabling them to take control of their environments, to exercise choice and to live as independently as possible and to achieve their wellbeing goals and outcomes.

To provide hands‑on assistance to residents with plans to declutter and progress arrangements for clearing homes, helping people to help themselves where possible by using a strength-based approach.

What’s in it for you?

• Generous holiday allowance
• Local Government Pension scheme
• Flexible working and family friendly policies
• Season ticket and bicycle loans
• A range of staff discounts including local subsidised gym memberships
• Supportive staff networks

What we’re looking for

Make a Real Difference to People Living with Hoarding and Self-Neglect

We are seeking a compassionate, resilient, and highly motivated Hoarding Support Worker to join our Adult Social Care service. This is an exciting opportunity to work directly with adults experiencing hoarding behaviours, self-neglect, social isolation, and complex environmental challenges.

The successful candidate will support individuals to improve their living conditions, reduce risks, maximise independence, and achieve outcomes that matter to them through a strengths-based and person-centred approach. Effective engagement and trust-building are recognised as critical to achieving positive outcomes for people who hoard and self-neglect.

Location

Laurence House 1 Catford Road SE6 4RU

The job is primarily based in Laurence House 1 Catford Road SE6 4RU , but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.

Special conditions

• Relevant qualification is needed
• Weekend working is required for this job
• The job is subject to an enhanced DBS check

The recruitment process is anonymous and we don’t accept CVs.

For an informal discussion about this job, please contact Loretta Wallen 02083149783

Salary

£33,384 to £34,488 per annum SC SC4.

N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.

Diversity

Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply

The Council reserves the right to close adverts early if there is a large response.