Hire Monitoring Claims Handler

Markerstudy Group; Uxbridge; Hybrid; GBP 21,000 - 30,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Pension scheme

Hybrid working schedule; 3 days in the

Regular company events

Monthly McDonald's breakfast

Job summary

Markerstudy Group in the United Kingdom is seeking a customer service specialist to support the claims process in a fast-paced environment.

You will handle calls, emails and document requests, liaise with insurers and witnesses, and ensure timely updates, with hybrid working (3 days in the office and 2 days at home per week) and company benefits.

Qualifications

• Great phone manner and customer service skills.
• Strong written and verbal skills.
• Must be computer literate.
• Have a ‘can-do’ attitude and a willingness to get stuck in.
• Attention to detail and the ability to proactively identify errors and problem solve.

Responsibilities

• Provide unparalleled support to the team to enable them to progress the customer’s claim.
• Manage incoming calls, directing callers to the appropriate team and handling basic queries.
• Follow up with customers for pre-requested documents, such as images of their vehicle damage.
• Assist the team with investigations into liability, contacting witnesses and sending out statements.
• Receive and process updates from various partner companies.
• Manage emails, adding mail to handlers’ files.
• Chase insurers for payment of outstanding invoices, over the phone and via email.
• Submit invoices to insurer for payment; including a sense check review of those invoices prior to submission.

Skills

Phone manner

Written communication

Verbal communication

Computer literacy

Attention to detail

Problem solving

Can-do attitude

Job description

Working Hours - Monday to Friday, 8am - 4:30pm - 37.5 hours per week.

This is a fantastic opportunity to work for a dynamic, fast-moving company within the credit hire industry who pride themselves not only on brilliant service to their customers but also maintaining an enviable place to work.

Will have experience of working on the phones in an office environment, managing incoming and outgoing calls as well as emails. All training will be provided but a friendly approach, enthusiasm and excellent customer service are essential. There is room for professional development, if desired, which will see you grow from the ground up.

Responsibilities

• Provide unparalleled support to the team to enable them to progress the customer’s claim
• Manage incoming calls, directing callers to the appropriate team and handling basic queries
• Follow up with customers for pre-requested documents, such as images of their vehicle damage
• Assist the team with investigations into liability, contacting witnesses and sending out statements
• Receive and process updates from various partner companies
• Manage emails, adding mail to handlers’ files
• Chase insurers for payment of outstanding invoices, over the phone and via email
• Submit invoices to insurer for payment; including a sense check review of those invoices prior to submission

Key Skills And Knowledge

• Great phone manner and customer service skills
• Strong written and verbal skills
• Must be computer literate
• Have a ‘can-do’ attitude and a willingness to get stuck in
• Attention to detail and the ability to proactively identify errors and problem solve

Desirable Skills

• Basic knowledge of the motor claims process

What benefits are there?

• 25 days holiday plus bank holidays
• Regular company events
• Pension scheme
• Hybrid working schedule; 3 days in the office and 2 days at home per week
• Monthly McDonald's breakfast

This is a fantastic role based in an award-winning company so if you feel you have the right skills, drive and enthusiasm.