Hire & Events Technician

Proav; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

ProAV seeks a Hire & Events Technician in London to coordinate onsite AV services for events. Candidates should have at least two years of corporate AV experience and possess strong communication and technical troubleshooting skills. This role involves working closely with clients and event managers to ensure the highest standards of service delivery.

Qualifications

• Minimum of two years corporate experience in AV.
• Knowledge of audio, video, lighting equipment, both digital and analogue.
• Ability to multitask and remain calm under pressure.

Responsibilities

• Attend pre-production meetings and manage technical logistics.
• Direct and manage third-party suppliers during events.
• Provide post-event reporting to highlight improvements.

Skills

Technical troubleshooting

Communication

Time Management

Customer Focus

Job description

proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Our immediate requirement is for an experienced Hire & Events Technician to be a key part of our London team, representing proAV, taking full responsibility for providing onsite coordination and technical assistance to support and deliver scheduled events including set-up, de-rig and operation of third-party equipment, for in-person and hybrid events as required.

This is an exciting opportunity for an exceptional, experienced Hire & Events Technician to join an established operation with scope to drive and enhance the service at every opportunity.

Experience and seniority of the position will be reflected by the remuneration and benefits package.

Key Responsibilities

• Attend pre-production meetings and site surveys.
• Travel to multiple client sites, across London and on occasion nationally, to install stand-alone AV equipment.
• Direct & manage third party suppliers, to ensure services align with client expectations.
• Work closely with proAV Event Managers and Site Contacts to ensure event scopes are delivered to the highest of standards.
• Provide a consistent white glove service.
• Managing technical logistics alongside client teams.
• Ability to provide workarounds in the event of equipment failure.
• Escalation of technical concerns or issues to proAV Event Managers.
• Ability to multi-task, work under pressure and to strict, event deadlines.
• Presentable and able to liaise with senior executives in a calm and professional manner, both face to face and via the telephone.
• Provide audio visual support to other areas of the business when required.
• Post event reporting to highlight production improvements and enhancements to service.
• Provide general AV assistance as and when required.
• Minimum of two years’ corporate experience.
• Knowledge of Audio-Visual systems and technologies.
• Knowledge of Event audio, video and lighting equipment, both digital and analogue.

Ability to multitask and work under pressure to strict deadlines.

Remain client facing and calm under pressure at all times.

Have excellent communication, time management, presentation and organizational skills.

Be enthusiastic and self-motivated.

Be able to establish productive relationships with people at all levels.

Ability to use own initiative appropriately.

Customer focused and strong ability to deal with individuals on all levels in a friendly, welcoming and helpful manner.

Hours of work

40 hours per week, 9 hours a day on a rotational shift basis between 7am-7pm, including an hour unpaid break, Monday-Friday.

About Us

proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication.

From reviewing technology to integration to post-deployment support, you’re in safe hands when you trust your AV and UC to proAV.

We are recognised as one of the AV industry’s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open.

From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients’ business-critical AV systems architecture, products and technologies 24/7/365.

Equality, Diversity & Inclusion

proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities , not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.