Audio Visual Technician

The Royal Institution; London; On-site; GBP 33,000 - 36,000; Full time

Job summary

The Royal Institution seeks an Audio Visual Technician to provide in-house AV services for events. Candidates should have a strong background in running events and AV systems, alongside excellent customer service skills. This permanent, full-time position requires flexible working hours, including evenings and weekends.

Qualifications

• Experience in running sound desks and lighting.
• Knowledge of IT/AV hardware installation and maintenance.
• Excellent communication and customer service skills.

Responsibilities

• Deliver high quality in-house AV service to clients.
• Collaborate with internal teams for seamless event execution.
• Provide technical support and basic repairs on AV equipment.

Skills

Running live events

Customer service

Audio visual installation

Tools

Video editing software

Sound editing programs

Job description

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Contract:Permanent, Full-time (35 hours) flexible hours worked on a rota including evenings and weekends

Salary: £33,750 to £36,000k per annum

About the Ri

The purpose of the Royal Institution is to connect as many people as possible with science. We've been doing it for well over 200 years and have an international reach, working with world-leading scientists, from Hannah Fry to Carlo Rovelli.

We talk, and listen, to the public. We help scientists talk, and listen, to the public. We develop critical thinking and a spirit of exploration in young people through our educational work.

Our Grade I listed building in Mayfair is also a busy and vibrant events venue, offering the perfect location for private and corporate events. Our historic Georgian rooms with fine portraits and original features and contemporary spaces are all equipped with a wide variety of AV technology to suit the clients needs.

About You

This role delivers a high quality, proactive and timely in-house AV service to internal and external clients, ensuring excellent customer service and client experience of the Ri.

As the successful applicant, you will work primarily with the Venue Hire, Facilities & Programmes team as well as other internal stakeholders to deliver events and ensure customers receive a proactive and consistent service.

You will also advise clients about AV needs for conferences and events, establishing and ensuring the delivery meets customer expectations.

To be successful in this role you will have:

• Experience of running live events and conferences, including running sound desks, lighting, and video.
• Hands on knowledge of the procedures used in the installation, modification, maintenance and repair of IT/AV hardware and software.
• Excellent communication skills and astrong understanding of good customer service.

A working knowledge of IT systems including computer configuration/settings, Salesforce, web-streaming technologies, video and sound editing programs would be ideal.

The role requires irregular hours, to be worked flexibly across the week, including early mornings, evening and weekend working to fit in with the events run at the Ri.

To find out more about our venue visithttps://venue.rigb.org/

Main responsibilities of the role:

• Collaborate effectively with the Venue Hire Team, Programmes team and other teams across the organisation to deliver high quality events and ensure customers receive a proactive and consistent service.
• Support the Venue Hire team in advising clients on AV needs for conferences and events establishing, advising and ensuring the delivery of AV requirements to meet customers’ expectations.
• Conduct basic repairs of stock and hardware, ordering peripherals to ensure equipment is maintained to a high standard
• Ensure that all duties and activities are carried out in a courteous and constructive manner and that customer receive an excellent customer experience.
• Assist the AV Manager in forecasting any needed improvements, budgeting for and implementing any changes.
• Assisting with set-up and logistics for events e.g. Family Fun Days setup and breakdown of rooms.
• Stay up to date with equipment and best practice in the field of AV.

Skills, experience and knowledge:

• Experience of events and conferences, including running sound desks, lighting and video.
• Hands on knowledge of the procedures used in the installation, modification, maintenance and repair of IT/AV hardware and software.
• Strong sense of customer service, and an ability to build co-operative relationships with end users and clients.
• Some working knowledge of IT systems: Including computer configuration and settings, Salesforce, web-streaming technologies, video and sound editing programs

Personal Attributes:

• Excellent interpersonal skills with proven ability to work collaboratively.
• Able to find pragmatic solutions, seek improvements, and adapt to changing situations.
• Able to present information, verbally and in writing, in a clear and concise manner, with excellent attention to detail.
• Positive “can do” attitude and willingness to support others where needed.
• Ability to multi-task and work in a fast-paced environment.
• Working knowledge of Microsoft Office, with a willingness to learn and use new systems.
• Willingness to work regular evenings and weekends.

Interested?

Please review thefull job description and person specification below, and to apply send your CV and supporting statement of no more than 500 words explaining why you would like to apply for the role and how you meet the requirements set out in the person specification [e-mail] later than9.00am onMonday 23 June 2025.

We ask applicants to complete and return therecruitment monitoring formalong with their application. The Ri is committed to equality of opportunity at all stages of the recruitment process. The information supplied in this form will be treated in strict confidence and will only be seen by Human Resources. It will not form part of the selection process. You may choose not to disclose some, or all the information requested in the form, and this will not affect your application in any way.

This role may involve out of hours working, including early mornings, late evenings and weekend working. We welcome applicants seeking flexible working, and will accommodate these where possible in line with business need

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  Museums, Historical Sites, and Zoos

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