Hire Desk Manager — Lead, Achieve & Develop

Selwood Limited; West Kirby; On-site; GBP 38,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Company bonus scheme

25 days holiday + bank holidays

Holiday buying

Private Medical Insurance

Medical cash plan

Pension scheme

Life assurance protection at 3 xsalary

Employee discount scheme

Employee Assistance Programme (EAP) &

Employee referral scheme

Cycle to work scheme

Training and development

Job summary

Selwood Limited, the UK's leading pump rental solutions company, is hiring a Hire Manager for the Liverpool branch. You will lead and coordinate the hire desk, fulfil customer requests, manage contracts and transport planning, and drive branch profitability.

The role includes leading the Hire Desk team, providing coaching, training and day-to-day guidance, and ensuring a strong health and safety culture across branch activities.

Qualifications

• Previous experience of working in a supervisory role, within a rental business (or similar environment).
• Experience of running a busy hire desk within a fast-paced environment.
• Experience of working with different types of software packages and rental systems.
• Intermediate Microsoft Office skills (Word, Excel, Outlook, PowerPoint and Teams video calls).
• Self-motivated, with the ability to work independently and without direct supervision.
• Strong planning and organising skills, with the ability to re-prioritise customer hires and jobs at short notice.
• Able to multi-task, to respond to multiple queries from internal and external stakeholders, with the ability to resolve all issues and ensure a prompt resolution for internal teams and customers.
• Able to always communicate in a professional and positive manner, with the ability to engage with Hire and Branch teams when under pressure.
• Strong negotiation / influencing skills, and confident in using own knowledge of company products to encourage unplanned sales from customers.
• Experience of working in logistics, construction or water utilities would be beneficial.

Responsibilities

• Oversee the coordination of all hire desk activities including customer enquiries, quotations, contracts and hire extensions.
• Ensure all hire contracts and other systems and paperwork are accurately recorded and available.
• Overseeing the planning and scheduling of branch transport.
• Ensure a high standard of customer service is delivered by the hire desk team.
• Negotiate hire rates.
• Provide day-to-day direction and support to your team
• Lead, coach, and motivate a high-performing team to maximise productivity, engagement, performance, and quality.
• Lead and champion a strong health and safety culture, ensuring it is embedded in all branch activities.

Skills

Supervisory experience

Hire desk management

Planning & organising

Prioritisation

Multi-tasking

Self-motivation

Negotiation

Rental software familiarity

Logistics experience

Tools

Rental software systems

MS Office suite

Job description

Selwood Limited, the UK's leading pump rental solutions company, is hiring a Hire Manager for the Liverpool branch. You will lead and coordinate the hire desk, fulfil customer requests, manage contracts and transport planning, and drive branch profitability.

The role includes leading the Hire Desk team, providing coaching, training and day-to-day guidance, and ensuring a strong health and safety culture across branch activities.