Hire Desk Controller

Eagle Platforms Limited; South Anston; Sur place; GBP 30 000 - 34 000; Plein temps

Avantages offerts par ce poste

Private healthcare

Death in Service cover

Training & development

Career progression

Team culture

Résumé du poste

Eagle Platforms Limited in Sheffield is seeking a proactive Hire Desk Professional to join our growing team. You will manage and convert hire enquiries, produce quotations and process orders, building lasting relationships with customers.

The ideal candidate has previous hire desk or rental industry experience, proficiency with hire software, and strong communication skills. We offer a competitive salary, up to 20% bonus, private healthcare and clear progression within a stable business.

Qualifications

• Prior Hire Desk or rental industry experience is preferred.
• Experience using hire software systems.
• Good communication and relationship-building skills.
• Organisational and administrative abilities.

Responsabilités

• Managing and converting customer hire enquiries.
• Producing quotations and processing orders.
• Building strong, long-lasting customer relationships.
• Coordinating with internal departments to deliver service.
• Managing hire administration accurately and efficiently.
• Identifying opportunities to maximise revenue and satisfaction.
• Working towards team and personal targets.

Connaissances

Hire Desk experience

Rental industry experience

Hire software systems

SYRINX knowledge

Excellent communication

Relationship building

Outils

SYRINX

Microsoft Office

Description du poste

Sheffield | £30,000 - £34,000 Basic Salary + Up to 20% Bonus + Outstanding Benefits

Join a Business That's Going Places. Take Your Career With It.

We're not just filling a vacancy. We're looking for the next key member of our growing team.

Thanks to continued business growth and investment, we have an exciting opportunity for an ambitious Hire Desk Professional to join our highly successful Sheffield operation.

Whether you're already working on a hire desk or have experience within the wider rental sector, this role offers the chance to become part of a business where hard work is recognised, success is rewarded, and career progression is genuinely encouraged.

If you're motivated by delivering exceptional customer service, building long-term relationships, and being part of a team that wins together, we want to hear from you.

Why Join Us?

• Competitive salary of £30,000 - £34,000
• Up to 20% annual bonus linked to your success
• Private healthcare
• Death in Service cover
• Ongoing training and development
• Clear progression opportunities within a growing business
• Friendly, supportive and professional culture
• Stable, successful company with ambitious growth plans
• A role where your contribution genuinely makes a difference

The Role

As part of our experienced Hire Team, you'll be at the heart of our customer operation, helping customers find the right solutions while supporting the continued growth of the business.

Key Responsibilities

• Managing and converting customer hire enquiries
• Producing quotations and processing orders
• Building strong, long-lasting customer relationships
• Coordinating with internal departments to deliver exceptional service
• Managing hire administration accurately and efficiently
• Identifying opportunities to maximise revenue and customer satisfaction
• Working towards team and personal targets in a positive, supportive environment

No two days are the same. You'll be joining a fast-paced, rewarding environment where your initiative, organisation and customer focus will be valued from day one.

About You

We're looking for someone who brings energy, enthusiasm and a desire to succeed.

You'll ideally have:

• Previous Hire Desk or rental industry experience
• Experience within the hire sector (access industry experience is beneficial but not essential)
• Experience using hire software systems
• Knowledge of SYRINX would be advantageous, although full training will be provided
• Excellent communication and relationship-building skills
• Strong organisational and administrative abilities
• The ambition to develop your career and grow with the business

More Than Just a Job

This is an opportunity to join a company that invests in its people, recognises achievement, and provides the platform to build a rewarding long-term career.

If you're looking for a role where you'll be trusted, supported, challenged and rewarded, then this could be exactly what you've been waiting for.

Essential Skills

• Excellent customer service skills
• Strong communication skills, both verbal and written
• Relationship building and account management
• Sales and upselling ability
• Commercial awareness
• Organisation and time management
• Attention to detail
• Problem-solving and decision-making
• Ability to prioritise and multitask in a fast-paced environment
• Accurate administration and data entry skills
• Teamwork and collaboration
• Confidence handling customer enquiries and complaints

Technical Skills

• Experience using hire management software
• SYRINX experience (desirable)
• Microsoft Office (Outlook, Excel, Word)
• Quotation and order processing
• CRM and customer database management
• Understanding of hire contracts and rental documentation

Personal Attributes

• Self-motivated and proactive
• Driven to achieve targets
• Positive and professional attitude
• Reliable and accountable
• Adaptable and able to work under pressure
• Customer-focused mindset
• Ambitious with a desire for career progression

Industry-Specific Skills

• Hire Desk experience
• Equipment or plant hire knowledge
• Rental industry experience
• Fleet utilisation awareness
• Logistics coordination
• Resource scheduling and planning
• Understanding of hire rates, availability and transport requirements