Hire Desk Controller

LGH UK; Manchester; On-site; GBP 26,000 - 28,000; Full time

Job summary

An established industry player is seeking a Hire Desk Controller to enhance customer service and drive sales. In this role, you will engage with clients, ensure their equipment needs are met, and maintain strong relationships. Your expertise will help streamline processes using CRM software while collaborating with teams to achieve goals. This position offers a dynamic work environment where your contributions will directly impact customer satisfaction and business growth. If you are self-motivated and thrive in a team-oriented setting, this opportunity is perfect for you.

Benefits

25 days Annual Leave (+1 per year capped at 30)

Employee Assistance Program

Enhanced Family Leave

Free Eye Tests

Private Healthcare

Professional Membership / Subscription

Quarterly Incentive Program

Training & Development Programmes

Length of Service Awards

Free Equipment Hire

Qualifications

• Experience in a customer-facing role with strong rapport-building skills.
• Excellent organizational and time management abilities.

Responsibilities

• Provide high-quality customer service and manage inquiries effectively.
• Ensure accurate order processing and maintain CRM systems.

Skills

Customer Service

Communication Skills

Teamwork

IT Literacy

Organizational Skills

Tools

Microsoft Office

Liftware CRM

Job description

LGH UK Manchester, England, United Kingdom

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About The Company

At LGH, we live lifting; it’s all we do, and we do it well, delivering the safety, certainty, and service you need to get the job done.

We combine the highest quality equipment, unrivalled experience, and industry leading expertise, with excellent customer service, to offer you state of the art solutions to meet your lifting challenges. Whatever the load, whatever the location, LGH can take the strain, with unmatched reliability, range, and readiness.

Our locations are spread over the UK and the EU, all located in maritime and/or industrial centres to support our customers locally.

LGH adds specialist knowledge and know-how to your operation, lifting your team as well as your load. From a simple toe jack for manual handling, to sophisticated spreader beams for larger loads, we offer the widest range of lifting equipment, on call and ready for delivery, backed by expert advice and on-site expertise.

Across the world, across all industry sectors, trust LGH – the global leaders in lifting gear hire.

Summary Of The Role

To provide the very highest standard of customer service through liaising with customers, confirming their requirements, dealing with their enquiry, and developing strong relationships. Input information accurately onto the in-house CRM system. Source equipment where required. Liaise with colleagues regarding work schedules and status of hire/sales equipment. Adhere to company policy regarding proactive sales procedures. Offer technical advice when requested regarding equipment requirements. Provide proactive sales support to generate new business.

Overview Of Accountabilities

• Develop and maintain excellent customer relationships and confidence by gathering necessary details of their requirements, using technical knowledge to advise correct equipment, providing relevant information, and sourcing equipment where required; ensure accurate availability of equipment by liaising with colleagues regarding work schedules and status of hire/sales equipment; see work through to completion.
• Develop customer opportunities through proactive sales techniques by providing quotations, timely follow-ups, building rapport, providing technical information, upselling, proactively seeking new customers, and assisting existing and previous customers with future hire/sales requirements.
• Ensure accurate order processing on the Liftware CRM software by managing all administrative tasks related to order management to keep systems updated and efficient.
• Maintain current technical knowledge across the product range through training, both in-house and with external suppliers.
• Work collaboratively with internal teams to coordinate and fulfill customer requirements. Support team members, fostering a positive and collaborative environment.
• Proactively work towards team and individual goals, striving to meet KPIs & customer SLAs.
• Prioritize safety by complying with company policies and reporting any near misses to the SHEQ Manager.
• Perform any other duties appropriate to the grade and nature of the position.

Qualifications And Experience

Essential

• Experience in a customer-facing role
• Ability to build strong rapport with customers
• Ability to work as part of a team, supporting colleagues
• Excellent written and verbal communication skills
• IT literacy with good knowledge of Microsoft Office applications
• Excellent organizational, administrative, and time management skills
• Diligence and commitment to following tasks through and resolving problems
• Self-motivated with the capability of working independently

Working Pattern

Days: Monday to Friday

Hours: 37.5 hours per week between 7:30 am – 5 pm

Lunch break: 30 minutes unpaid

Company Benefits

• 25 days Annual Leave (+1 per year capped at 30)
• Employee Assistance Program
• Enhanced Family Leave
• Free Eye Tests
• Private Healthcare
• Professional Membership / Subscription
• Quarterly Incentive Program
• Training & Development Programmes
• Length of Service Awards
• Personal Milestone Acknowledgements
• Free Equipment Hire
• Free Parking

Ability to commute/relocate

• Atherton, Manchester M46 9JZ: reliably commute or plan to relocate before starting work (required)

Salary

• £26,000.00 - £28,000.00 per annum DOE

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Accounting/Auditing and Finance
• Equipment Rental Services

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