Hire Desk Controller - Implant

Nationwide Platforms; Greater Manchester; On-site; GBP 23,000 - 28,000; Full time

Job summary

An established industry player is seeking a Hire Desk Controller to enhance customer service at key sites. This dynamic role involves addressing customer inquiries, processing orders, and ensuring excellent service delivery. Ideal candidates will possess strong organization skills, sociability, and proficiency in MS Office. With a competitive salary and generous benefits, this position offers a fantastic opportunity to contribute to a leading provider of powered access rental equipment. Join a team that values safety, innovation, and diversity while making a significant impact in the industry.

Benefits

25 days holiday (pro-rata)

Pension

Health Cash Plan

Life Assurance

Qualifications

• Experience in a busy customer service or sales role.
• Excellent customer service and relationship management skills.

Responsibilities

• Convert hire inquiries into orders and achieve revenue targets.
• Provide the best hire options to customers based on product knowledge.

Skills

Customer Service

Organization

Sociability

Computer Literacy (MS Office)

Tools

MS Office

Job description

Join to apply for the Hire Desk Controller - Implant role at Nationwide Platforms

Base pay range

We are looking for someone who loves delivering great customer service to join us as a Customer Service Advisor (internally known as a Hire Desk Controller) at one of our key customer sites.

As a Hire Desk Controller, you will be part of a team servicing a key account customer. Your daily tasks will include dealing with various queries from customers, such as providing quotes, processing orders, or addressing existing hire inquiries. Your role is to deliver excellent service and handle requests efficiently.

This is a customer-facing, fast-paced role requiring strong customer service skills, excellent organization, sociability, and computer literacy (MS Office). Working hours are Monday to Friday, 8:00 am to 5:30 pm. The role offers a competitive salary up to £28,000 (dependent on experience), 25 days holiday (pro-rata), Pension, Health Cash Plan, and Life Assurance.

Responsibilities include:

1. Converting hire inquiries into orders and achieving revenue targets.
2. Using the in-house system to process orders, check availability, and ensure hire rates are met.
3. Meeting call standards set by the company.
4. Providing the best hire options to customers based on product knowledge.
5. Handling customer inquiries professionally and politely.
6. Ensuring order accuracy to minimize disputes and credit notes, and ensuring paperwork reaches the depot.
7. Building strong relationships with colleagues across depots/departments.
8. Coordinating with the depot transport team to meet customer needs.

Ideal candidate:

1. Has previous experience in a busy customer service or sales role.
2. Possesses excellent customer service and relationship management skills.
3. Is well-organized, able to multitask and prioritize deadlines.
4. Has good knowledge of MS Office, including Word and Excel.

Part of the Loxam Group, Nationwide Platforms is the UK's leading provider of Powered Access rental equipment, with extensive fleet, local depots, and partnerships across sectors including Construction, Warehousing, Aviation, and more. We prioritize safety and innovation, offering advanced equipment and training to ensure safe working at height.

We are committed to diversity and equal opportunities, valuing our people as our greatest asset.