Hire Desk Controller

Speedy Hire; Glasgow; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Hire Desk Controller to enhance operations and customer service in Glasgow. This role is pivotal in managing the hire process, ensuring customer satisfaction through effective communication and relationship building. You will collaborate with various departments to minimize delays and guarantee equipment availability. The company values employee growth, offering comprehensive training and flexible working arrangements to promote a healthy work-life balance. Join a team dedicated to delivering exceptional service and supporting your professional development.

Benefits

26 days holiday plus bank holidays

Life assurance

Pension scheme

Canteen facilities

95% discount across the Speedy brand

Training and development opportunities

Voluntary Health Cash Plan

Employee discounts

Green Commute Initiative

Employee Assistance Program

Qualifications

• Strong organisational skills and excellent communication abilities are essential.
• Experience in the hire industry or similar sales/operational roles is preferred.

Responsibilities

• Manage the entire hire process from order taking to delivery and collection.
• Work closely with stock teams, drivers, and engineers to meet customer demands.

Skills

Organisational Skills

Communication Skills

Adaptability

Sales Experience

Driving License

Job description

Hire Desk Controller - Glasgow - Monday to Friday - 07:30 - 17:00 - 42 hours per week

Speedy is the UK’s leading hire provider offering a wide range of tools, specialist hire equipment, plant, and support services—everything for every job!

Based in the depot, the Hire Desk Controller plays a vital role in operations, sales, and customer service. Relationship building is key, as the Hire Controller manages the entire hire process from order taking to delivery and collection, liaising with all depot departments to meet customer needs and ensure satisfaction.

On a daily basis, you will be desk-based, working closely with other departments, including stock teams, drivers, and engineers, to ensure minimal delays and readily available equipment to meet customer demands.

Requirements:

• Strong organisational skills
• Excellent verbal and written communication skills
• Adaptability
• Commitment to learning and development
• Driving license
• Experience in the hire industry or similar sales/operational roles
• Ability to support your team in delivering our ESG Strategy – Decade to Deliver

What We Offer:

We provide all necessary training and support through dedicated product and system training teams. We are committed to employee growth, offering tailored development programs and internal progression opportunities.

Speedy promotes a healthy work-life balance with flexible and hybrid working arrangements, including flexible start/finish times, shorter days, term-time hours, and job sharing.

• 26 days holiday plus bank holidays
• Life assurance
• Pension scheme
• Canteen facilities
• 95% discount across the Speedy brand
• Training, development, and career progression opportunities
• Voluntary Health Cash Plan
• My Staff Shop discounts
• Green Commute Initiative for cycling
• PAM – Employee Assistance Program offering confidential support and counselling

Speedy offers a clear career progression pathway within the group. Please note, roles may require DBS, Credit, or Security Clearance checks. We are an equal opportunity employer committed to diversity and inclusion. All applicants must have the right to work in the UK.