Hire Desk Controller

Speedy Hire; City of Edinburgh; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a Hire Desk Controller to enhance customer service and streamline operations. In this pivotal role, you will coordinate the entire hire process, ensuring that customer needs are met efficiently. You will be the key liaison between various departments, working closely with stock teams and drivers to minimize delays. The company values relationship building and offers a supportive environment focused on employee wellbeing and career development. With flexible working arrangements and a commitment to work-life balance, this is a fantastic opportunity for someone looking to grow in the hire industry.

Benefits

26 days holiday (plus bank holidays)

Life assurance

Pension Scheme

Canteen facilities

95% discount across the Speedy brand

Opportunities for training and development

Voluntary Health Cash Plan

Employee Assistance Program (EAP)

Green Commute Initiative

Qualifications

• Strong organisational and communication skills are essential for success.
• Previous experience in a sales or operational role is preferred.

Responsibilities

• Coordinate the hire process from order to delivery and collection.
• Liaise with stock teams, drivers, and engineers to meet customer needs.

Skills

Organisational Skills

Communication Skills

Adaptability

Commitment to Learning

Driving License

Experience in Hire Industry

Job description

Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job!

Job Title

Hire Desk Controller

Location

Edinburgh

Working Hours

Mon - Fri, 07:30 - 17:00

Based in the depot, the Hire Desk Controller is a vital part of operations on the front line of sales and customer service. Relationship building is the key to success, as the Hire Desk Controller coordinates the entire hire process from taking the order through to delivery and collection, liaising with every part of the depot to ensure the needs of the customer are met and that they’re satisfied with our service.

On a day-to-day basis, you can expect to be desk-based, working directly with the other departments, liaising regularly with stock teams, drivers and engineers to ensure minimal delay in fulfilling the needs of the customer with readily available equipment and close contact.

Requirements

• Strong organisational skills
• Strong communication skills both verbally & written
• Adaptability
• Commitment to learn and develop
• Driving license
• Previous experience working within the hire industry or similar sales or operational role
• Ability to support your business unit/team to deliver our ESG Strategy – Decade to Deliver.

What We Offer

• 26 days holiday (plus bank holidays)
• Life assurance
• Pension Scheme
• Canteen facilities
• 95% discount across the Speedy brand
• Opportunities for training, development and career progression
• Voluntary Health Cash Plan
• My Staff Shop: discounts and offers for shopping etc. across many suppliers
• Green Commute Initiative: Work scheme for cycling
• PAM – Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management.

Speedy operates an industry leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing, and identifying more balanced work patterns for our colleagues which is a huge step in realising our ambition of putting our People First. Talk to us about a range of hybrid and flexible working arrangements to suit your needs including flexible start/finish times, shorter days, term time hours and job share opportunities.

Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.

Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.

Please be aware that some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check. The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us.

All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.