Hire Desk Controller

Lloyds British Group Ltd; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading hire provider as a Hire Desk Controller in Glasgow, where you will play a crucial role in operations and customer service. This position involves managing the hire process, building relationships, and ensuring customer satisfaction. You'll collaborate with various teams to fulfill customer requirements efficiently. The company promotes a healthy work-life balance with flexible working arrangements and offers comprehensive training and development programs. If you're organized, adaptable, and have a passion for customer service, this is a fantastic opportunity to grow your career in a supportive environment.

Benefits

26 days holiday plus bank holidays

Life assurance

Pension scheme

Canteen facilities

95% discount across Speedy

Training and development opportunities

Voluntary Health Cash Plan

Discounts through My Staff Shop

Green Commute Initiative

Employee Assistance Program

Qualifications

• Strong organizational skills and excellent communication abilities are essential.
• Experience in the hire industry or similar roles is preferred.

Responsibilities

• Manage the entire hire process from order taking to delivery.
• Collaborate with stock teams, drivers, and engineers for timely fulfillment.

Skills

Organizational Skills

Verbal Communication

Written Communication

Adaptability

Commitment to Learning

Driving License

Experience in Hire Industry

Job description

Hire Desk Controller - Glasgow

Monday to Friday, 07:30 - 17:00, 42 hours per week

Speedy is the UK’s leading hire provider, offering a wide range of tools, specialist hire equipment, plant, and support services – everything for every job!

Based in the depot, the Hire Desk Controller plays a vital role in operations, sales, and customer service. Building relationships is key, as the Hire Controller manages the entire hire process from order taking to delivery and collection. They liaise with various depot departments to meet customer needs and ensure satisfaction.

On a daily basis, you will work desk-based, collaborating with stock teams, drivers, and engineers to ensure timely fulfillment of customer requirements with available equipment.

To succeed, you will need:

• Strong organizational skills
• Excellent verbal and written communication skills
• Adaptability
• Commitment to learning and development
• A valid driving license
• Experience in the hire industry or similar sales/operational roles
• Ability to support your team in delivering our ESG Strategy – Decade to Deliver

What we provide: We offer comprehensive on-the-job training, dedicated product and system training teams, and tailored development programs to support your growth. We are committed to employee development and internal progression.

Speedy promotes a healthy work-life balance through flexible working arrangements, including flexible start/finish times, shorter days, term-time hours, and job sharing.

Our benefits include:

• 26 days holiday plus bank holidays
• Life assurance
• Pension scheme
• Canteen facilities
• 95% discount across Speedy
• Training, development, and career progression opportunities
• Voluntary Health Cash Plan
• Discounts through My Staff Shop
• Green Commute Initiative for cycling
• Employee Assistance Program (EAP) for support and counselling

We provide a clear career progression pathway within the Speedy Group. Please note, Speedy reserves the right to close applications early if necessary. Some roles may require DBS, Credit, or Security Clearance Checks. We are an equal opportunity employer committed to diversity and inclusion. Proof of right to work in the UK is required at employment start date.