Hire desk assistant

Select Plant Hire Company; Cambridge; On-site; GBP 22,000 - 28,000; Full time

Job summary

Laing O'Rourke is seeking a Hire Desk Administrator/Assistant to join our Powered Access team in St Neots. You will support day-to-day admin, raise contracts, process charges, and help maintain accurate fleet records.

The role requires attention to detail, strong IT skills, and the ability to work in a fast-paced environment with changing priorities. A full UK driving licence is advantageous.

Qualifications

• Experience in administration, coordination or hire desk would be beneficial.
• Excellent attention to detail and high accuracy.
• Strong IT skills and ability to use multiple systems.
• Able to work in a fast-paced environment with changing priorities.
• Proactive and organised approach to work.
• Strong communication and customer service skills.

Responsibilities

• Support day-to-day administration of the Powered Access hire desk.
• Raise hire contracts and associated documentation.
• Process damage charges and maintain records.
• Log equipment breakdowns and update information in internal systems.
• Set up new assets and maintain fleet records.
• Assist with customer enquiries and prepare quotations when required.
• Monitor shared inboxes and respond to queries promptly.
• Provide administrative support across the wider team.
• Maintain high standards of accuracy across tasks.
• Build strong working relationships with colleagues, suppliers and customers.
• Occasionally visit sites to support stakeholder relationships.

Skills

Administration

Coordination

Customer service

Attention to detail

Multi-tasking

Communication

Tools

MS Office

Multiple systems

Job description

Job Title: Hire Desk Assistant

Location: St Neots

Sponsorship: Please note: We are unable to offer visa sponsorship for this role.

Select Plant Hire is looking for a Hire Desk Administrator/Assistant to join our Powered Access team based in St Neots.

This is a busy and varied role that plays an important part in supporting the day-to-day operation of the hire desk. You'll be responsible for a range of administrative and operational tasks, helping to ensure equipment, systems and customer requests are managed efficiently and accurately.

From processing damage charges and logging breakdowns to setting up new assets and supporting customer enquiries, no two days are the same. We're looking for someone who enjoys working in a fast-paced environment, has great attention to detail and can adapt quickly when priorities change.

This is an excellent opportunity to join a growing part of the business and develop your knowledge of the plant hire industry.

What will the role look like?

• Supporting the day-to-day administration of the Powered Access hire desk
• Raising hire contracts and associated documentation
• Processing damage charges and maintaining accurate records
• Logging equipment breakdowns and ensuring information is updated correctly within internal systems
• Setting up new assets and maintaining accurate fleet records
• Assisting with customer enquiries and preparing quotations when required
• Monitoring shared inboxes and responding to queries in a timely manner
• Providing administrative support across the wider team
• Maintaining high standards of accuracy and attention to detail across all tasks
• Building strong working relationships with colleagues, suppliers and customers
• Occasionally visiting sites to support stakeholder relationships and gain a better understanding of operations

What skills and experience are we looking for?

• Previous administration, coordination or hire desk experience would be beneficial
• Excellent attention to detail and a high level of accuracy
• Strong IT skills and confidence using multiple systems
• Comfortable working in a fast-paced environment where priorities can change quickly
• Able to manage a varied workload and switch between tasks when required
• A proactive and organised approach to work
• Strong communication and customer service skills
• A reliable team player with a positive attitude
• A full UK driving licence would be advantageous
• Experience within plant hire, logistics, construction, equipment rental or a similar industry would be beneficial but is not essential

About Us

Laing O'Rourke are an international engineering and construction company delivering state-of-the-art infrastructure and buildings projects for clients in the UK, Middle East and Australia.

Certainty, reliability, quality - this is what our clients want. And at Laing O'Rourke, we have more than 150 years of experience delivering it. Laing O'Rourke's story is one of energy, passion, ambition, people and teamwork. We harness the power of our experience, stretching back over a century and a half to deliver certainty for our clients.

As part of the Disability Confident scheme, we would like to enable access to candidates with long term conditions and disabilities through the 'Offer an interview scheme'. This supports applicants that meet the essential criteria by offering an interview for the advertised position. Please let us know if you would like to opt in to this scheme and let us know if you require any adjustments for the interview process.

We want to ensure our recruitment process is accessible to all. If you need the application form in an alternative format or you would like to know more about our recruitment process, please email [e-mail]