Hire Desk Administrator - GLOUCESTER

GTAccess Ltd; Gloucester; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Monthly bonus

Depot bonus

Pension scheme

Friendly workplace

Employee Assistance Programme

Training opportunities

Job summary

GTAccess Ltd in Gloucester is seeking a proactive Hire Desk Administrator to join our depot team. You will support day-to-day hire operations, answer customer enquiries, process orders, and maintain CRM data with accuracy and professionalism.

The role focuses on delivering excellent service, teamwork under pressure, and identifying sales opportunities to contribute to depot growth. A friendly, dynamic workplace with ongoing training is on offer.

Qualifications

• Experience in customer service or office administration.
• Ability to manage multiple tasks with accuracy.
• Strong communication and time management skills.
• Willingness to learn product knowledge for hire equipment.

Responsibilities

• Support daily operations of a busy hire office.
• Handle customer enquiries and take orders.
• Manage hire contracts, exchanges, and breakdowns.
• Update Hire and CRM systems.
• Identify and maximise sales opportunities.

Skills

Customer service

Communication

Teamwork

Time management

Job description

Hire Desk Administrator - GLOUCESTERWe’re on the lookout for an enthusiastic and detail-oriented Hire Desk Administrator to join our team at our GLOUCESTER DEPOT. If you thrive in a fast-paced environment and love providing excellent customer service, we’d love to hear from you!

Your Daily Responsibilities

• Assisting with the day-to-day operations of a busy hire office, supporting the management team.
• Communicating professionally with customers, handling enquiries, and taking orders.
• Managing all hire processes, including hire contracts, exchanges, and breakdowns, while updating our Hire and CRM systems.
• Providing advice to customers on equipment needs and resolving queries in a friendly and professional manner.
• Identifying and maximising sales opportunities to ensure customer satisfaction and business growth.

What You’ll Bring to the Team

• A solid understanding of customer needs and the ability to deliver exceptional service.
• Strong professionalism and excellent time management skills.
• Product knowledge (or the willingness to learn) to provide accurate advice.
• The ability to work effectively as part of a team, even under pressure.
• A calm, positive approach, ensuring tasks are completed with accuracy and precision.
• A results-driven mindset with a focus on achieving goals.

What You’ll Get in Return

• Competitive salary
• Monthly bonuses and commission opportunities
• Yearly depot-based bonus
• Company pension scheme
• A friendly, vibrant, and exciting workplace
• Employee Assistance Programme
• Opportunities for personal development and training through a tailored programme

A Few Things to Note

We’re delighted with the interest we receive for our roles and love reviewing applications. However, we may not be able to respond to everyone individually. Rest assured, if your application stands out, we’ll be in touch!

GTAccess actively promotes a smoke-free environment and upholds a zero-tolerance policy against sexual harassment and bullying, fostering an inclusive and diverse workplace where everyone feels valued.