Hire Desk Administrator - BODMIN

GTAccess Ltd; Bodmin; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Monthly bonuses and commission

Yearly depot-based bonus

Company pension scheme

Friendly workplace

Employee Assistance Programme

Training and development opportunities

Job summary

GTAccess Ltd in Bodmin is seeking a Hire Desk Administrator to support a busy hire office, manage contracts, exchanges and breakdowns, and provide expert customer service. You will update CRM systems, identify sales opportunities, and work with the management team to ensure accurate processes and timely responses. A friendly, professional environment with pension and development opportunities.

The role offers a stable, customer-focused workplace with growth potential and regular bonuses.

Qualifications

• Experience in customer service and admin roles.
• Ability to handle inquiries and orders professionally.
• Proactive in identifying sales opportunities.

Responsibilities

• Assist with day-to-day operations of a busy hire office and support management.
• Communicate professionally with customers, handle enquiries and take orders.
• Manage hire processes, including contracts, exchanges and breakdowns, updating Hire and CRM systems.
• Provide advice to customers on equipment needs and resolve queries accurately.
• Identify and maximise sales opportunities to support customer satisfaction and business growth.

Skills

Customer Service

Communication

Time Management

Teamwork

Product Knowledge

Tools

CRM systems

Job description

Join Our Team – Hire Desk Administrator

We’re on the lookout for an enthusiastic and detail-oriented Hire Desk Administrator to join our team at our BODMIN depot. If you thrive in a fast-paced environment and love providing excellent customer service, we’d love to hear from you!

Your Daily Responsibilities

• Assisting with the day-to-day operations of a busy hire office, supporting the management team.
• Communicating professionally with customers, handling enquiries, and taking orders.
• Managing all hire processes, including hire contracts, exchanges, and breakdowns, while updating our Hire and CRM systems.
• Providing advice to customers on equipment needs and resolving queries in a friendly and professional manner.
• Identifying and maximising sales opportunities to ensure customer satisfaction and business growth.

What You’ll Bring to the Team

• A solid understanding of customer needs and the ability to deliver exceptional service.
• Strong professionalism and excellent time management skills.
• Product knowledge (or the willingness to learn) to provide accurate advice.
• The ability to work effectively as part of a team, even under pressure.
• A calm, positive approach, ensuring tasks are completed with accuracy and precision.
• A results-driven mindset with a focus on achieving goals.

What You’ll Get in Return

• Competitive salary
• Monthly bonuses and commission opportunities
• Yearly depot-based bonus
• Company pension scheme
• A friendly, vibrant, and exciting workplace
• Employee Assistance Programme
• Opportunities for personal development and training through a tailored programme

A Few Things to Note

GTAccess actively promotes a smoke-free environment and upholds a zero-tolerance policy against sexual harassment and bullying, fostering an inclusive and diverse workplace where everyone feels valued.