Hire Controller: Drive Revenue & Customer Success

RGIT Australia; Chadderton; On-site; GBP 24,000 - 32,000; Full time

Job summary

Think Hire Ltd in Chadderton, United Kingdom, is seeking a proactive Hire Controller to manage customer enquiries, convert opportunities into revenue, and coordinate equipment and logistics to deliver a first-class customer experience.

You will liaise with sales and operations to prepare quotations, contracts, and ensure on-time delivery, while sourcing equipment and following structured sales processes to maximise conversions.

Qualifications

• Strong focus on revenue generation and performance.
• Customer service driven with a proactive approach.
• Experience handling inbound and outbound calls.
• Excellent telephone manner and communication skills.
• Experience within the hire industry (Desirable).
• Customer service experience (Desirable).

Responsibilities

• Manage customer enquiries via phone and email in a professional and timely manner, maintaining excellent customer service standards at all times.
• Accurately process and convert enquiries into hire and sales opportunities.
• Develop and maintain strong working relationships with both new and existing customers.
• Prepare energy quotations, hire agreements, and sales contracts in line with customer requirements.
• Liaise with operational teams to ensure asset and transport availability, delivering a "right first time" service.
• Work closely with the sales team to ensure all opportunities are qualified, followed up, and progressed efficiently.
• Source equipment through the approved supply chain, obtaining quotations and placing orders while maintaining agreed margins and profitability.
• Proactively follow up all quotations to maximise conversion rates from enquiry to order.
• Conduct courtesy follow-up calls on energy quotations to address customer queries and support decision‑making.
• Ensure clear and accurate communication across all internal departments, particularly with operational delivery teams.
• Make outbound calls when required to gather customer feedback and re‑engage dormant opportunities.
• Support and follow structured sales processes to ensure all opportunities are managed effectively.
• Proactively reach out for fuel & site service requirements

Job description

Think Hire Ltd in Chadderton, United Kingdom, is seeking a proactive Hire Controller to manage customer enquiries, convert opportunities into revenue, and coordinate equipment and logistics to deliver a first-class customer experience.

You will liaise with sales and operations to prepare quotations, contracts, and ensure on-time delivery, while sourcing equipment and following structured sales processes to maximise conversions.