HIRE CONTROLLER

NEOS Engineering Recruitment; Weston-super-Mare; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading plant hire company in Weston-super-Mare is seeking a Hire Desk Controller to manage hire requests and ensure operational efficiency. The role demands experience in plant hire, strong organizational skills, and the ability to thrive in a fast-paced environment. Join a people-first organization that values detail, has a supportive culture, and offers career development opportunities.

Benefits

Generous holiday allowance

Employee wellbeing support

Employee discount scheme

Ongoing training and career development

Qualifications

• Experience in a plant hire environment is essential.
• Must demonstrate excellent organizational and communication skills.
• Ability to manage multiple priorities effectively.

Responsibilities

• Manage incoming hire requests and processes.
• Coordinate with transport, sales, and workshop for seamless operations.
• Maintain equipment availability records and hire contracts.

Skills

Organizational skills

Communication

Attention to detail

Pressure management

Tools

Syrinx

Job description

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NEOS Engineering Recruitment provided pay range

This range is provided by NEOS Engineering Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from NEOS Engineering Recruitment

Office and Learning & Development Manager

Weston-super-Mare

NEOS Engineering are partnered with a leading national player in the plant hire industry, known for their commitment to safety, sustainability, and putting people first. Due to continued growth, they’re looking to bring a proactive and customer-focused Hire Desk Controller into operation.

This is a brilliant opportunity for someone with experience in plant hire who thrives in a fast-paced environment and knows how to keep the wheels turning behind the scenes. If you’re detail-driven, enjoy liaising with both customers and internal teams, and want to be part of a supportive, growing business – this one’s for you.

Key Responsibilities:

• Handle incoming hire requests, managing on-hire and off-hire processes from initial customer enquiry through to final invoicing.
• Coordinate between customers, transport, sales, and workshop teams to ensure a seamless hire process.
• Maintain accurate equipment availability records and hire contracts within internal systems.
• Build strong working relationships with key account customers, acting as a reliable and knowledgeable point of contact.
• Monitor ongoing contracts and ensure all documentation is up to date and correct.

What You’ll Need:

• Prior experience working in a plant hire environment.
• Excellent organisational skills and attention to detail.
• Confident communication style with a professional, can-do attitude.
• Comfortable working under pressure and managing multiple priorities.
• Solid IT skills – experience with Syrinx hire software is a bonus, but not essential (full training provided).

What’s On Offer:

• A stable, full-time role within a growing, people-first organisation.
• Generous holiday allowance that increases with service.
• Employee wellbeing support, including a health and assistance programme.
• Refer-a-friend scheme and volunteer days for community or Government-supported roles (e.g. Reservists).
• Access to an employee discount scheme – save up to 15% on big-name retailers.
• Ongoing training and career development opportunities.

Please apply with an up-to-date CV and feel free to include a short cover letter explaining why this role is right for you.

Thanks for taking the time to apply. We do our best to respond to every applicant, but due to high volumes, if you haven’t heard from us within 7 days, unfortunately you have not been successful on this occasion. We encourage you to keep an eye on our website for future opportunities.

We kindly ask that candidates requiring sponsorship do not apply, as our client is currently unable to offer visa sponsorship. Any applications requiring sponsorship will be automatically rejected.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Construction and Engineering Services

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