Customer Service Advisor

Driver Hire Borders; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

As a Hire Controller at a leading equipment rental provider, you'll play a key role in customer service, focusing on relationship management and enhancing the customer experience. This dynamic position requires a proactive approach to understanding customer needs and fostering continual service improvement amidst a rewarding, operational environment.

Benefits

Generous holiday allowance with options to buy and sell leave

Life assurance

Retail discounts

Employee recognition awards

Comprehensive pension scheme

Qualifications

• Customer service background with industry experience desired.
• Ability to manage customer inquiries and feedback effectively.

Responsibilities

• Looking after customers and building relationships.
• Communicating with customers via phone, email, and website.
• Managing orders from enquiry to post-hire feedback.

Skills

Customer Service

Relationship Building

Communication

Problem Solving

Job description

CUSTOMER SERVICES - IT’S A PEOPLE THING

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes, there’s a place in our Customer Service team for you.

It’s not about what you know. It’s who you are. As a Hire Controller, you’ll be doing one of the most important jobs in our business—looking after our customers. This involves building relationships, understanding their needs, and helping them improve their operations.

In this role, you’ll be responsible for delivering a top-tier service while using your product knowledge to maximize upselling opportunities. Your daily tasks include communicating with customers via phone, email, and website requests. You’ll manage orders from enquiry to post-hire feedback, taking ownership of the customer journey and fostering relationships with regular clients. You’ll need to think quickly and use your initiative to ensure we provide the best experience and continuously improve our service.

This is a fantastic opportunity for individuals with a customer service background, ideally with industry experience, who want to see and feel the impact of their work in a dynamic, operational, service-focused environment.

What can we offer you? You’ll join a highly successful FTSE100 company—the UK’s largest equipment rental provider. We offer an industry-leading flexible rewards package, including a generous holiday allowance (with options to buy and sell leave), life assurance, retail discounts, employee recognition awards, and a comprehensive pension scheme.